The NW Division NPO's were unable to utilize the NW Homeless team due to their current situation this month. We have reached out to the Hope Team on several occasions this month. The NW NPO's have been following up on their homeless complaints as normal. We followed up with emails to the Hope Team. So we will continue to do what we are doing with the NPO unit. Northwest Division NPOS continue to handle their complaints as normal during the months of COVID-19 restrictions and it appears to be working. We initiated 30 homeless complaints in the area that were resolved during the month of November.