| 3.2-O Ensure less than three percent of calls are in queue for more than 15 seconds.Strategic Direction |
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82.70% of calls to Communications were answered within 10 seconds. 85.35% of calls to Communications were answered within 15 seconds. And 87.51% of calls were answered within 20 seconds. Some of the lower numbers can be attributed to the 3 week stay in the backup call center
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