Goal 3: Reduce calls for service response times.

Strategic Direction
Action Items Accomplishments Responsible Party - Lead Funding Status
Sep-20 Oct-20 Nov-20
3.1-O Decrease Priority 1 Response Time (time call received to on scene) citywide average to below 8:50 minutes.

9:18

8:35

10:12
  • Patrol Assistant Chief
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  • No Funding Needed
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    3.2-O Ensure less than three percent of calls are in queue for more than 15 seconds.

    82.70% of calls to Communications were answered within 10 seconds. 85.35% of calls to Communications were answered within 15 seconds. And 87.51% of calls were answered within 20 seconds. Some of the lower numbers can be attributed to the 3 week stay in the backup call center

    78.78% of calls to Communication's were answered within 10 seconds. 81.90% of calls to Communications were answered within 15 seconds. And 84.53% of calls were answered within 20 seconds. Much of the lower numbers this period can be attributed to staffing. While we have used OT to cover staffing shortages, we still don't have enough personnel to cover it all.

    74.34% of calls to Communications were answered within 10 seconds. 7.64% of calls to Communications were answered within 15 seconds. And 80.41% of calls were answered within 20 seconds. Much of the lower numbers this period can be attributed to staffing. While we have used OT to cover staffing shortages, we still don't have enough personnel to cover it all.  Regular staffing was still low, and we are working to continue to hire as fast as we can. Covid absences were high this month. On average we were down 10-12 people this month with peak reaching 16. 
  • Communications
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  • No Funding Needed
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    3.3-O Conduct monthly analysis of call response times to determine trends in each patrol division and present findings at COMPSTAT.

    Central P1 8:22, P2 17:30, P3 53:51            East P1 9:26, P2 18:53, P3 75:10                    North P1 11:34, P2 19:51 P3 54:41              Northwest P1 8:40, P2 16:17, P3 48:03    South P1 9:26, P2 21:46, P3 79:16             West P1 8:18, P2 16:33, P3 57:56

    Central P1 8:57, P2 19:26 P3 61:05            East P1 9:59, P2 37:13, P3 84:56                    North P1 12:31, P2 20:46 P3 66:40              Northwest P1 9:39, P2 21:25, P3 58:07    South P1 10:14, P2 23:59, P3 105:30             West P1 9:00, P2 17:28, P3 57:24

     

    Central P1 8:20, P2 18.:01 P3 64:08            East P1 10:16, P2 20:35, P3 71:58                    North P1 12:21, P2 22:39 P3 63:05              Northwest P1 9:44, P2 20:57, P3 70:01    South P1 10:19, P2 27:23, P3 120:16             West P1 8:52, P2 18:49, P3 69:14
  • Communications
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  • No Funding Needed
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    3.4-O Annually evaluate call types within each priority 1, 2, 3, etc. and analyze trends that could reduce call response times. Submit an Annual report through the chain of command to the Chief.

    Meeting cancelled due to Covid.

    Had a zoom meeting version late October. Not well attended.

    Had a zoom meeting. Not well attended.
  • Communications
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  • No Funding Needed
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