Goal 3: Reduce calls for service response times.

Strategic Direction
Action Items Accomplishments Responsible Party - Lead Funding Status
Jul-20 Aug-20 Sep-20
3.1-O Decrease Priority 1 Response Time (time call received to on scene) citywide average to below 8:50 minutes.

9:42

9:54

9:18
  • Patrol Assistant Chief
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  • No Funding Needed
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    3.2-O Ensure less than three percent of calls are in queue for more than 15 seconds.

    78.05% of calls to Communications were answered within 10 seconds. 81.11% of calls to Communications were answered within 15 seconds. And 83.65% of calls were answered within 20 seconds.

    72.10% of calls to Communications were answered within 10 seconds. 75.44% of calls to Communications were answered within 15 seconds. And 78.20% of calls were answered within 20 seconds. Some of the lower numbers can be attributed to the 3 week stay in the backup call center.

    82.70% of calls to Communications were answered within 10 seconds. 85.35% of calls to Communications were answered within 15 seconds. And 87.51% of calls were answered within 20 seconds. Some of the lower numbers can be attributed to the 3 week stay in the backup call center
  • Communications
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  • No Funding Needed
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    3.3-O Conduct monthly analysis of call response times to determine trends in each patrol division and present findings at COMPSTAT.

    Central P1 9:00, P2 16:05, P3 45:23             East P1 9:25, P2 21:06, P3 94:21                    North P1 12:40, P2  19:42  P3 48:14              Northwest P1 9:42, P2 16:09, P3 51:37    South P1 9:28, P2 20:55, P3 79:49             West P1 7:59, P2 15:29, P3 48:18

    Central P1 8:56, P2 19:10, P3 63:26             East P1 9:49, P2 20:17, P3 79:16                    North P1 12:16, P2 20:34 P3 61:14              Northwest P1 10:04, P2 18:41, P3 60:51    South P1 9:58, P2 24:04, P3 97:53             West P1 8:22, P2 16:47, P3 60:11

    Central P1 8:22, P2 17:30, P3 53:51            East P1 9:26, P2 18:53, P3 75:10                    North P1 11:34, P2 19:51 P3 54:41              Northwest P1 8:40, P2 16:17, P3 48:03    South P1 9:26, P2 21:46, P3 79:16             West P1 8:18, P2 16:33, P3 57:56
  • Communications
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  • No Funding Needed
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    3.4-O Annually evaluate call types within each priority 1, 2, 3, etc. and analyze trends that could reduce call response times. Submit an Annual report through the chain of command to the Chief.

    Meeting cancelled due to Covid.

    Meeting cancelled due to Covid.

    Meeting cancelled due to Covid.
  • Communications
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  • No Funding Needed
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