| Repair potholes within 48 hours 90% to 95% of the time.TPW - Transportation / Public Works |
Analysis | |
Measure Definition & Importance |
Transportation & Public Works - Street Operations implemented the newly developed Pothole Repair Program in FY 2018. The purpose of this dedicated pothole repair program is to improve the daily commute for the citizens of Fort Worth.
The City of Fort Worth has approximately 7,700 lane miles of street surface to maintain and over 850,000 residents that utilize these roads. Repairing potholes in a timely manner is vital to the overall maintenance of the City’s street network. Increasing demands on our network has led to the development of a new Pothole Repair Program, in which TPW-Street Operations will take a more proactive vs. reactive approach to repairs. Potholes typically average a 2ft. X 2ft. area and are considered no larger than a 3ft. X 3ft. area. This program has dedicated repair trucks in each quadrant of the City in order to address repairs in a more efficient and timely manner. In addition, field staff utilize mobile devices to open and close call center requests in real time. The program goal is to repair citizen requested potholes within 48 hours, as well as measure repairs completed within 24 hours. This will allow for the program to be evaluated based on current resources and the ability to adapt in the future. As trucks are responding to pothole requests, the trucks will also proactively repair potholes they encounter while in their assigned areas. By transitioning from a reactive to a more proactive street repair program, TPW-Street Operations anticipates improved citizen satisfaction with street repairs. The previous metric was based on the number of potholes repaired, which deviated annually due to the climate of the area.
Reduce the incidence of customer-reported potholes on a year over year basis |
Service Areas |
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TPW.1.1 Street Maintenance
TPW - Transportation / Public Works
Attachments |
Measure Data | Last Calculated 4 months ago |
| Period | | Status | % Potholes repaired in 48 hours | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|
| Oct-18 |  | On Target | 99.75 | 0.95 | 95.00 | 90.00 |
| Nov-18 | | On Target | 98.60 | 0.95 | 95.00 | 90.00 |
| Dec-18 | | On Target | 100.00 | 0.95 | 95.00 | 90.00 |
| Jan-19 | | On Target | 99.97 | 0.95 | 95.00 | 90.00 |
| Feb-19 | | On Target | 99.81 | 0.95 | 95.00 | 90.00 |
| Mar-19 | | On Target | 99.43 | 0.95 | 95.00 | 90.00 |
| Apr-19 | | On Target | 97.71 | 0.95 | 95.00 | 90.00 |
| May-19 | | On Target | 95.00 | 0.95 | 95.00 | 90.00 |
| Jun-19 | | On Target | 100.00 | 0.95 | 95.00 | 90.00 |
| Jul-19 | | On Target | 98.00 | 0.95 | 95.00 | 90.00 |
| Aug-19 | | On Target | 100.00 | 0.95 | 95.00 | 90.00 |
| Sep-19 | | On Target | 98.78 | 0.95 | 95.00 | 90.00 |
| Oct-19 | | On Target | 99.00 | 95.00 | 95.00 | 90.00 |
| Nov-19 | | On Target | 99.10 | 95.00 | 95.00 | 90.00 |
| Dec-19 | | On Target | 99.33 | 95.00 | 95.00 | 90.00 |
| Jan-20 | | On Target | 98.00 | 95.00 | 95.00 | 90.00 |
| Feb-20 | | On Target | 99.62 | 95.00 | 95.00 | 90.00 |
| Mar-20 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Apr-20 | | On Target | 95.80 | 95.00 | 95.00 | 90.00 |
| May-20 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Jun-20 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Jul-20 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Aug-20 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Sep-20 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Oct-20 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Nov-20 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Dec-20 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Jan-21 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Feb-21 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Mar-21 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Apr-21 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| May-21 | | On Target | 100.00 | 95.00 | 95.00 | 90.00 |
| Jun-21 | | Monitoring/No Info | 95.00 | 95.00 | 90.00 | |
| Jul-21 | | Monitoring/No Info | 95.00 | 95.00 | 90.00 | |
| Aug-21 | | Monitoring/No Info | 95.00 | 95.00 | 90.00 | |
| Sep-21 | | Not Defined | 95.00 | 95.00 | 90.00 | |
| Oct-21 | | Monitoring/No Info | ||||
| Nov-21 | | Monitoring/No Info | ||||
| Dec-21 | | Monitoring/No Info | ||||
| Jan-22 | | Not Defined | ||||
| Feb-22 | | Not Defined | ||||
| Mar-22 | | Not Defined | ||||
| Apr-22 | | Not Defined | ||||
| May-22 | | Not Defined | ||||
| Jun-22 | | Not Defined | ||||
| Jul-22 | | Not Defined | ||||
| Aug-22 | | Not Defined | ||||
| Sep-22 | | Not Defined |
Data Source Details & Calculation Information |
Data are extracted from the VueWorks work order system. Reports have been developed to specifically track the total number of potholes that have been repaired, both proactively and reactively, as well as how many were repaired within 24, 48, and after 48 hours.
Measure Type |
Performance Liaison |
| JD | Jessica Dean (TPW-Transportation & Public Works) |
Data Owner |
Target Type |
Measure ID |
Administrator Notes |
Performance Liaison Notes |