| Traffic regulatory sign replacement within 4 hours of damage notification 95% of the time.TPW - Transportation / Public Works |
Analysis | |
Measure Definition & Importance |
Reported outages for traffic signs include such signs as: Stop, Yield, Do Not Enter, and One-way. The response time to regulatory sign outages is essential to measuring the performance of the Field Operations - Signs & Markings Team. Regulatory traffic signs not only offer motorists positive guidance, they also save lives. The target was developed by taking the emergency response times from FY17 and FY18, analyzing trends in each year's response times. The Signs & Markings Team is notified about sign outages through the Customer Relationship Management (CRM) system. The process begins when the Signs and Markings Team receives a service request in VueWorks from CRM to replace/repair a knocked down or damaged regulatory sign.
% of regulatory signs that are put into place within 2 hours of notification |
Service Areas |
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TPW.2.2 Transportation Operations
TPW - Transportation / Public Works
Attachments |
Measure Data | Last Calculated 21 days ago |
| Period |  | Status | % completed on time | # completed on time | Total # outages | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|---|---|
| Oct-18 | | On Target | 96.97% | 32.00 | 33.00 | 95.00 | 95.00 | 90.00 |
| Nov-18 | | On Target | 97.56% | 40.00 | 41.00 | 95.00 | 95.00 | 90.00 |
| Dec-18 |  | Lagging | 94.29% | 33.00 | 35.00 | 95.00 | 95.00 | 90.00 |
| Jan-19 | | On Target | 97.14% | 34.00 | 35.00 | 95.00 | 95.00 | 90.00 |
| Feb-19 | | On Target | 96.72% | 59.00 | 61.00 | 95.00 | 95.00 | 90.00 |
| Mar-19 | | On Target | 98.08% | 51.00 | 52.00 | 95.00 | 95.00 | 90.00 |
| Apr-19 | | On Target | 95.31% | 61.00 | 64.00 | 95.00 | 95.00 | 90.00 |
| May-19 |  | Insufficient Progress | 85.14% | 63.00 | 74.00 | 95.00 | 95.00 | 90.00 |
| Jun-19 | | Lagging | 91.30% | 63.00 | 69.00 | 95.00 | 95.00 | 90.00 |
| Jul-19 | | Insufficient Progress | 89.66% | 52.00 | 58.00 | 95.00 | 95.00 | 90.00 |
| Aug-19 | | Lagging | 94.87% | 74.00 | 78.00 | 95.00 | 95.00 | 90.00 |
| Sep-19 |  | Monitoring/No Info | 95.00 | 95.00 | 90.00 | |||
| Oct-19 | | On Target | 95.89% | 70.00 | 73.00 | 95.00 | 95.00 | 90.00 |
| Nov-19 | | On Target | 96.49% | 55.00 | 57.00 | 95.00 | 95.00 | 90.00 |
| Dec-19 | | On Target | 98.41% | 62.00 | 63.00 | 95.00 | 95.00 | 90.00 |
| Jan-20 | | On Target | 96.08% | 49.00 | 51.00 | 95.00 | 95.00 | 90.00 |
| Feb-20 | | On Target | 97.73% | 43.00 | 44.00 | 95.00 | 95.00 | 90.00 |
| Mar-20 | | On Target | 100.00% | 36.00 | 36.00 | 95.00 | 95.00 | 90.00 |
| Apr-20 | | On Target | 100.00% | 41.00 | 41.00 | 95.00 | 95.00 | 90.00 |
| May-20 | | On Target | 95.56% | 43.00 | 45.00 | 95.00 | 95.00 | 90.00 |
| Jun-20 | | On Target | 98.46% | 64.00 | 65.00 | 95.00 | 95.00 | 90.00 |
| Jul-20 | | On Target | 97.83% | 45.00 | 46.00 | 95.00 | 95.00 | 90.00 |
| Aug-20 | | On Target | 95.00% | 57.00 | 60.00 | 95.00 | 95.00 | 90.00 |
| Sep-20 | | On Target | 97.78% | 44.00 | 45.00 | 95.00 | 95.00 | 90.00 |
| Oct-20 | | On Target | 98.36% | 60.00 | 61.00 | 95.00 | 95.00 | 90.00 |
| Nov-20 | | On Target | 95.24% | 40.00 | 42.00 | 95.00 | 95.00 | 90.00 |
| Dec-20 | | On Target | 97.87% | 46.00 | 47.00 | 95.00 | 95.00 | 90.00 |
| Jan-21 | | On Target | 98.04% | 50.00 | 51.00 | 95.00 | 95.00 | 90.00 |
| Feb-21 | | On Target | 95.45% | 63.00 | 66.00 | 95.00 | 95.00 | 90.00 |
| Mar-21 | | On Target | 96.43% | 81.00 | 84.00 | 95.00 | 95.00 | 90.00 |
| Apr-21 | | On Target | 97.37% | 74.00 | 76.00 | 95.00 | 95.00 | 90.00 |
| May-21 | | On Target | 97.67% | 42.00 | 43.00 | 95.00 | 95.00 | 90.00 |
| Jun-21 | | On Target | 96.15% | 50.00 | 52.00 | 95.00 | 95.00 | 90.00 |
| Jul-21 | | On Target | 96.55% | 56.00 | 58.00 | 95.00 | 95.00 | 90.00 |
| Aug-21 | | On Target | 97.10% | 67.00 | 69.00 | 95.00 | 95.00 | 90.00 |
| Sep-21 | | On Target | 95.56% | 43.00 | 45.00 | 95.00 | 95.00 | 90.00 |
| Oct-21 | | Monitoring/No Info | ||||||
| Nov-21 | | Monitoring/No Info | ||||||
| Dec-21 | | Monitoring/No Info | ||||||
| Jan-22 | | Monitoring/No Info | ||||||
| Feb-22 | | Monitoring/No Info | ||||||
| Mar-22 | | Monitoring/No Info | ||||||
| Apr-22 | | Monitoring/No Info | ||||||
| May-22 | | Monitoring/No Info | ||||||
| Jun-22 | | Monitoring/No Info | ||||||
| Jul-22 | | Monitoring/No Info | ||||||
| Aug-22 | | Monitoring/No Info | ||||||
| Sep-22 | | Monitoring/No Info |
Data Source Details & Calculation Information |
In VueWorks (Asset Management system) staff review all work orders for emergency sign repairs received each month to determine if staff recorded on site response time within 4 hours of work order create date.
(# of regulatory outages compeleted within 4 hrs / total # of regulatory outages)
Measure Type |
Performance Liaison |
| JD | Jessica Dean (TPW-Transportation & Public Works) |
Data Owner |
Target Type |
Measure ID |
Administrator Notes |
Performance Liaison Notes |