Directions Home funds permanent supportive housing (PSH). PSH is a combination of rental assistance (subsidy) and supportive services (case management) so clients can transition from homelessness to being housed. The vast majority of people on PSH have been chronically homeless and have a disability. The PSH program is for those clients who are expected to need supportive services for an extended time. Very few clients on the PSH program are expected to be financially self-sufficient due to their disabilities preventing or severely limiting employment options. It is important to measure retention of housing to ensure we are providing adequate services to keep people housed and to ensure people are not returning to homelessness. When clients are disenrolled from the program, we classify those disenrollments as positive, neutral or negative. A positive disenrollment occurs when the client move represents an increase in stability, safety or health. For example, if a client is reunited with family and that is a better environment for the client, that is considered a positive enrollment. Negative disenrollments represent a decrease in stability, safety or health. Eviction, incarceration or disappearing are examples of negative disenrollments. An example of a neutral disenrollment would be a client death. Directions Home staff does have the discretion to classify a disenrollment as neutral if significant case manager effort has been invested to work for a positive outcome for the client.

As this is the first year that data is being collected in the way, no target has been set. This year's data will become the baseline for future targets.

Data was mistakenly entered into 2015 months instead of 2016. There is no historical data because this is a first time measure. Input has been moved to 2016 months.