• SCORECARD: Department Overview
  • SCORECARD: 12-month Rolling Status
  • SCORECARD: 6-month Rolling Status (ACM Report)
  • SCORECARD: Red Status Details
  • DASHBOARD: All Charts
  • REFERENCE: Measure Info
  • Fort Worth Department Performance Scorecards (Current)
  • AV-Aviation
  • CAO-City Attorney's Office
  • CSO-City Secretary's Office
  • FD-Fire Department
  • CC-Code Compliance
  • CMO-City Manager's Office
  • PARD-Parks & Recreation
  • CPE-Communications
  • ED-Economic Development
  • FMS-Financial Mgmt Services
  • HR-Human Resources
  • IA-Internal Audit
  • ITS-Information Technology
  • LIB-Library
  • MC-Municipal Court
  • NS-Neighborhood Services
  • P&D-Planning & Development
  • P&DA-Planning & Data Analytics
  • PD-Police Department
  • PE-Public Events
  • PM-Property Management
  • TPW - Transportation / Public Works
  • WTR-Water
  • D&I - Diversity and Inclusion
  • DS- Development Services
  • NS.1.1 Community Centers
  • NS.1.2 Community Action Partners
  • NS.2.1 Housing Rehab Programs
  • NS.2.2 Neighborhood Development
  • NS.2.3 Community Engagement & Education
  • NS.3.1 Compliance & Planning
  • NS.3.2 Contract Administration
  • NS.3.3 Grant Acquisition
  • # of students complete college/vocational applications as a result of attending classes at the two newly established Go Centers at FW Community Centers (FY 2022 target (50)
  • Increase # youth (ages 5-13) to receive education, recreation, and literacy activities through afterschool programs (FY 2022 target (250)
  • 20% of clients in case management will demonstrate 15% increased income after 90 days of caseworkers tracking clients income
  • Meet (71) or exceed the # of clients that will transition out of poverty per TDHCA guidelines
  • 50% of Envision Center participants gained new employment after completing a training/certification program for demand jobs in Tarrant County
  • 95% of Priority Repair, Weatherization Assistance, and Lead Safe units completed within 90 days of a completed application
  • 85% of exit surveys completed providing an overall service rating of 4 (good) or above on a 5 point scale
  • 100% of CDBG and HOME fund balance meeting HUD timeliness test rules (1.5x annual allocation) on April 30 of each year
  • 100% of NIS expenditures will be met within 2 years of date award
  • Assist in the development of 300 affordable housing units (80% AMI or lower) each year
  • Meet Treasury deadlines for rental assistance programs by disbursing at least 20% of total annual funds each quarter
  • Increase # of subscribers to the Department's social media pages by 5%
  • 90% of PSA and affordable housing providers are reviewed annually
  • 95% of organizations that receive grant training will have no findings when audited by internal staff
  • 98% of completed invoices will be processed within 20 days by the Compliance Division
  • 90% of completed invoices will be paid within 30 days by the Financial Management Division
  • (ARCHIVED) Targeted home repairs in Neighborhood Improvement Program areas is equal to or greater than prior year.
  • (ARCHIVED) Sufficient # of housing units produced in order to meet goals of 5-year Consolidated Plan (2018-2022) - 64 Rental Units, 36 Homeowner Housing
  • (ARCHIVED) Rising Stars Youth Leadership Academy Participation
  • (ARCHIVED) Increase the # of youth who participate in community/civic engagement by 10%.
  • (ARCHIVED) Increase the # of VITA tax returns by 15%.
  • (ARCHIVED) Increase the # of individuals who receive energy conservation education by 5%.
  • (ARCHIVED) Increase the # of individuals who receive closing cost or downpayment assistance by 10%.
  • (ARCHIVED) Increase the # of homeowner units repaired through Priority Repair, Cowtown BrushUp, and Lead Safety programs by 5%
  • (ARCHIVED) Increase the # of FW@6 life skills class participants by 5%.
  • (ARCHIVED) Increase the # of affordable housing units produced by 10%.
  • (ARCHIVED) Increase $ spent on capital improvements in targeted neighborhoods by 10%.
  • (ARCHIVED) Directions Home voucher program disenrollment by type.
  • (ARCHIVED) Budget comparison - % general fund, % grant funded
  • (ARCHIVED) Administer funds to support Stop Six Transformation Plan as part of the Choice Neighborhood Grant
  • (ARCHIVED) 95% of PSA invoices are processed within 30 days.
  • (ARCHIVED) 90% of PSA and affordable housing providers receive onsite monitoring visits annually.
  • (ARCHIVED) 80% of medium-to-high risk PSA and affordable housing providers are reviewed annually.
  • (ARCHIVED) 25% of external services providers who implement corrective action plans with 45 days.
  • (ARCHIVED) 20% of clients increase their income by 15% within 90 days of CAP client management participation.
  • (ARCHIVED) % of weatherized units that achieve at least 35% in energy cost savings.
  • (ARCHIVED) % of priority repair program clients who receive services within 90 days of request.
  • (ARCHIVED) $ of grants received and the types of grant funding (Federal, State, Local or Foundation)
  • (ARCHIVED) # of youth ages 5-13 receiving education, recreation & literacy activities through ASP & SDC
  • (ARCHIVED) # of technical assistance trainings provided to grant recipients.
  • (ARCHIVED) # of participants newly released former offenders who will receive housing and job training opportunities
  • (ARCHIVED) # of participants in certification classes, licensure classes, & other employment enhancing classes
  • (ARCHIVED) # of Neighborhood Improvement Program (NIP) Community Meetings and outreach efforts to update residents on improvements and provide other information.
  • (ARCHIVED) # of HH who have received HVAC repair/replacement & % decreased consumption as a result
  • (ARCHIVED) # of events where lead hazard reduction information is provided.
  • (ARCHIVED) # of Envision Center participants provided employment services / referrals.
  • (ARCHIVED) # of Envision Center participants provided educational services.
  • (ARCHIVED) # of Envision Center participants in workforce training and certification programs.
  • (ARCHIVED) # of Directions Home clients placed in housing.
  • (ARCHIVE) Increase the # of participants in at-risk youth nutrition program services by 10%.
  • (ARCHIVE) 10% of NEZ certified projects see increase in property values of 10% or greater

SCORECARD: 6-month Rolling Status (ACM Report)

NS-Neighborhood Services
Divisions Service Areas Measure ID Measures Reporting Frequency Series Name Series Status Analysis
Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21
1. Community Services
On Target
NS.1.1 Community Centers
1158494
Monitoring/No Info
# of students complete college/vocational applications as a result of attending classes at the two newly established Go Centers at FW Community Centers (FY 2022 target (50)
Quarterly-FY
Actual
 
 
 
 
 
Overall Target
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
Low Variance
 
 
 
 
 
1158495
Monitoring/No Info
Increase # youth (ages 5-13) to receive education, recreation, and literacy activities through afterschool programs (FY 2022 target (250)
Annual-FY
Andrew Doc Session
 
 
 
 
 
 
 
Como
 
 
 
 
 
 
 
MLK
 
 
 
 
 
 
 
Northside
 
 
 
 
 
 
 
North Tri Ethnic
 
 
 
 
 
 
 
Southside
 
 
 
 
 
 
 
Worth Heights
 
 
 
 
 
 
 
Actual
 
 
 
 
 
 
 
Overall Target
 
 
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
 
 
Low Variance
 
 
 
 
 
 
 
On Target
NS.1.2 Community Action Partners
1158496
Monitoring/No Info
20% of clients in case management will demonstrate 15% increased income after 90 days of caseworkers tracking clients income
Quarterly-FY
# of new case with 15% increase in income
 
 
 
 
 
Total # of new clients
 
 
 
 
 
Actual
 
 
 
 
 
Overall Target
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
Low Variance
 
 
 
 
 
1158497
Monitoring/No Info
Meet (71) or exceed the # of clients that will transition out of poverty per TDHCA guidelines
Quarterly-FY
Actual
 
 
 
 
 
Overall Target
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
Low Variance
 
 
 
 
 
1158498
Monitoring/No Info
50% of Envision Center participants gained new employment after completing a training/certification program for demand jobs in Tarrant County
Quarterly-FY
# of participants completing training
 
 
 
 
 
# of participants gaining new employment
 
 
 
 
 
Actual
 
 
 
 
 
Overall Target
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
Low Variance
 
 
 
 
 
2. Neighborhood Development & Stability
On Target
NS.2.1 Housing Rehab Programs
1158499
Monitoring/No Info
95% of Priority Repair, Weatherization Assistance, and Lead Safe units completed within 90 days of a completed application
Quarterly-FY
# of completed units within 90 days
 
 
 
 
 
# of completed applications
 
 
 
 
 
Actual
 
 
 
 
 
Overall Target
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
Low Variance
 
 
 
 
 
1158500
Monitoring/No Info
85% of exit surveys completed providing an overall service rating of 4 (good) or above on a 5 point scale
Quarterly-FY
# of completed surveys (Good or Excellent)
 
 
 
 
 
Total # of exit surveys completed
 
 
 
 
 
Actual
 
 
 
 
 
Overall Target
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
Low Variance
 
 
 
 
 
On Target
NS.2.2 Neighborhood Development
1158501
Monitoring/No Info
100% of CDBG and HOME fund balance meeting HUD timeliness test rules (1.5x annual allocation) on April 30 of each year
Annual-FY
Actual
 
 
 
 
 
 
 
Overall Target
 
 
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
 
 
Low Variance
 
 
 
 
 
 
 
1158502
Monitoring/No Info
100% of NIS expenditures will be met within 2 years of date award
Annual-FY
Budget expended for NIP area
 
 
 
 
 
 
 
Total budget for NIP area
 
 
 
 
 
 
 
Actual
 
 
 
 
 
 
 
Overall Target
 
 
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
 
 
Low Variance
 
 
 
 
 
 
 
1158503
Monitoring/No Info
Assist in the development of 300 affordable housing units (80% AMI or lower) each year
Annual-FY
Actual
 
 
 
 
 
 
 
Overall Target
 
 
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
 
 
Low Variance
 
 
 
 
 
 
 
1158504
Monitoring/No Info
Meet Treasury deadlines for rental assistance programs by disbursing at least 20% of total annual funds each quarter
Quarterly-FY
Amount of funds disbursed
 
 
 
 
 
Total amount of annual funds
 
 
 
 
 
Actual
 
 
 
 
 
Overall Target
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
Low Variance
 
 
 
 
 
On Target
NS.2.3 Community Engagement & Education
1158505
Monitoring/No Info
Increase # of subscribers to the Department's social media pages by 5%
Quarterly-FY
# of subscribers
 
 
 
 
 
Actual
 
 
 
 
 
Overall Target
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
Low Variance
 
 
 
 
 
3. Planning & Resource Management
On Target
NS.3.1 Compliance & Planning
1158506
Monitoring/No Info
90% of PSA and affordable housing providers are reviewed annually
Annual-FY
# of visits conducted
 
 
 
 
 
 
 
Total # of funding contracts
 
 
 
 
 
 
 
Actual
 
 
 
 
 
 
 
Overall Target
 
 
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
 
 
90.00%
Low Variance
 
 
 
 
 
 
 
70.00%
1158507
Monitoring/No Info
95% of organizations that receive grant training will have no findings when audited by internal staff
Annual-FY
# of organizations that have no audit findings
 
 
 
 
 
 
 
# of organizations receiving grant training
 
 
 
 
 
 
 
Actual
 
 
 
 
 
 
 
Overall Target
 
 
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
 
 
90.00%
Low Variance
 
 
 
 
 
 
 
70.00%
On Target
NS.3.2 Contract Administration
1158508
Monitoring/No Info
98% of completed invoices will be processed within 20 days by the Compliance Division
Monthly-FY
# of completed invoices processed within 20 days
3.00
0.00
Total # of invoices processed this month
22.00
22.00
Actual
13.64%
0%
Overall Target
High Variance (FY Target)
Low Variance
On Target
NS.3.3 Grant Acquisition
1158509
Monitoring/No Info
90% of completed invoices will be paid within 30 days by the Financial Management Division
Monthly-FY
# of invoices paid within 30 days
# of invoices paid
Actual
Overall Target
High Variance (FY Target)
Low Variance