The surveys will measure overall client satisfaction with the Transactional section of the City Attorney's Office; accessibility of the attorneys, response time of the attorneys, clear communication by the attorneys, subject matter knowledge, whether practical and useful advice is given to the client and if M&C assistance was provided. This measure will assist the department in evaluating its strengths and weaknesses in its performance. A satisfied response is a response of 3 or higher on a 5 point scale; the department target is 90% of respondents reporting they are satisfied with the Transactional Section.

The target is 90%.

Data will be compiled from surveys sent to Department Directors , ACM's and the City Manager. Surveys will be returned by email and data will be compiled on a spreadsheet by Tracey McVay.  The data is stored in a spreadsheet at \\FS100\Law\Business Plan\Response Analysis [date].  The department target is 90% satisfaction. 

Computation:  (Number of responses 3 or above/total number of questions) * 100.