| (ARCHIVED) 90% of clients are satisfied with services provided by the Litigation Section.CAO-City Attorney's Office |
Measure Definition & Importance |
The surveys will measure overall client satisfaction with the Litigation Section of the City Attorney's Office; accessibility of the attorneys, response time of the attorneys, clear communication by the attorneys, subject matter knowledge, whether practical and useful advice is given to the client and if M&C assistance was provided. This measure will assist the department in evaluating its strengths and weaknesses in its performance. A satisfied response is a response of 3 or higher on a 5 point scale; the department target is 90% of respondents reporting they are satisfied with the Litigation Section.
The overall target is 90%.
Analysis | |
% of clients satisfied with services provided by Litigation Section |
Service Areas |
Attachments |
Measure Data | Last Calculated a year ago |
| Period | | Status | Actual | Overall Target | High Variance (FY Target) | Low Variance | # satisfied | Total resposnes | FYTD Actual |
|---|---|---|---|---|---|---|---|---|---|
| Mar-14 |  | Monitoring/No Info | 90.00 | 75.00 | |||||
| Sep-14 | | Monitoring/No Info | 90.00 | 75.00 | |||||
| Mar-15 | | Monitoring/No Info | 90.00 | 75.00 | |||||
| Sep-15 | | Monitoring/No Info | 90.00 | 75.00 | |||||
| Mar-16 | | Monitoring/No Info | 90.00 | 75.00 | 0.00 | 0.00 | |||
| Sep-16 | | Monitoring/No Info | 90.00 | 75.00 | 0.00 | 0.00 | |||
| Mar-17 |  | Lagging | 80.00 | 90.00 | 75.00 | 128.00 | 160.00 | 80.00 | |
| Sep-17 | | Monitoring/No Info | 90.00 | 75.00 | 80.00 | ||||
| Mar-18 |  | On Target | 100.00 | 90.00 | 75.00 | 8.00 | 8.00 | 100.00 | |
| Sep-18 | | Monitoring/No Info | 90.00 | 75.00 | 100.00 | ||||
| Mar-19 | | Monitoring/No Info | 90.00 | 75.00 | |||||
| Sep-19 | | Monitoring/No Info | 90.00 | 75.00 | |||||
| Mar-20 | | Monitoring/No Info | 90.00 | 75.00 | |||||
| Sep-20 | | Monitoring/No Info | 90.00 | 75.00 | |||||
| Mar-21 | | Monitoring/No Info | |||||||
| Sep-21 | | Not Defined |
Data Source Details & Calculation Information |
Data will be compiled from surveys sent to Department Directors , ACM's and the City Manager semi-annually. Surveys will be returned by email and data will be compiled on a spreadsheet by Tracey McVay. The data is stored in a spreadsheet at Law-FS100\Business Plan\Survey Response Analysis Litigation [date]. The department target is 90% satisfaction.
Computation: (Number of responses 3 or above/total number of questions) * 100
Performance Liaison |
| TM | Tracey McVay (CAO-City Attorney's Office) |
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