SCORECARD: 12-month Rolling StatusCPE-Communications |
| Divisions | Service Areas | Measures | Reporting Frequency | Series Name | Series Status | Analysis | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Oct-20 | Nov-20 | Dec-20 | Jan-21 | Feb-21 | Mar-21 | Apr-21 | May-21 | Jun-21 | Jul-21 | Aug-21 | Sep-21 | ||||||
| 1. Communications
| Quarterly-FY
| 90 day engagement rate
| | | | | | | | | | | | | |
||
| Monthly-FY
| # of new views this month
| 6,156
| 4,092
| 3,428
| 4,082
| 3,816
| 3,976
| 4,363
| 4,172
| | | | | |
|||
| Total # of views
| 214,147
| 218,239
| 221,667
| 225,749
| 229,565
| 233,541
| 237,904
| 242,076
| | | | |
|||||
| Quarterly-FY
| Actual
| | | 6.00
| | | | | | | | | | |
|||
| FYTD Actual
| | | 6.00
| | | 6.00
| | | 6.00
| | | |
|||||
| Quarterly-FY
| FYTD % increase in subscribers
| | | | | | | | | | | | | |
|||
| % increase in subscribers
| | | | | | | | | | | | |
|||||
| Monthly-FY
| Actual
| 96.77%
| 95.83%
| 100.00%
| 97.06%
| 100.00%
| 100.00%
| 100.00%
| 94.59%
| | | | | |
|||
| FYTD Actual
| 96.77%
| 96.36%
| 97.59%
| 97.44%
| 98.50%
| 98.71%
| 98.89%
| 98.37%
| 98.37%
| 98.37%
| 98.37%
| |
|||||
| 2. Public Engagement
| Monthly-FY
| FYTD Total
| | | | | | | | | | | | | |
||
| Monthly Total
| | | | | | | | | | | | |
|||||
| Monthly-FY
| Actual
| | | | | | | | | | | | | |
|||
| FYTD Actual
| | | | | | | | | | | | |
|||||
| Quarterly-FY
| FYTD % Increase in youth educated
| | | | | | | | | | | | | |
|||
| % increase
| | | | | | | | | | | | |
|||||
| Quarterly-FY
| FYTD % Increase in adults educated
| | | | | | | | | | | | | |
|||
| % increase
| | | | | | | | | | | | |
|||||
| 3. Call Center & Customer Service
| Monthly-FY
| Actual
| 2.08%
| 2.69%
| 2.81%
| 2.59%
| 8.19%
| 3.63%
| 4.51%
| 3.30%
| 4.40%
| | | | |
||
| Monthly-FY
| Actual
| 24sec
| 16sec
| 19sec
| 16sec
| 27sec
| 26sec
| 39sec
| 23sec
| 33sec
| | | | |
|||
| Monthly-FY
| Actual
| 94.02%
| 89.89%
| 88.41%
| 90.13%
| 85.81%
| 83.59%
| 77.13%
| 84.98%
| 79.08%
| | | | |
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