• SCORECARD: Department Overview
  • SCORECARD: Red Status Details
  • SCORECARD: 12-month Rolling Status
  • SCORECARD: 6-month Rolling Status (ACM Report)
  • DASHBOARD: All Charts
  • REFERENCE: Measure Info
  • Fort Worth Department Performance Scorecards (Current)
  • AV-Aviation
  • CAO-City Attorney's Office
  • CSO-City Secretary's Office
  • FD-Fire Department
  • CC-Code Compliance
  • CMO-City Manager's Office
  • PARD-Parks & Recreation
  • CPE-Communications
  • ED-Economic Development
  • FMS-Financial Mgmt Services
  • HR-Human Resources
  • IA-Internal Audit
  • ITS-Information Technology
  • LIB-Library
  • MC-Municipal Court
  • NS-Neighborhood Services
  • P&D-Planning & Development
  • P&DA-Planning & Data Analytics
  • PD-Police Department
  • PE-Public Events
  • PM-Property Management
  • TPW - Transportation / Public Works
  • WTR-Water
  • D&I - Diversity and Inclusion
  • DS- Development Services
  • CPE.1.1 Mass Communications
  • CPE.2.1 Community Engagement Office
  • CPE.3.1 Call Center & Customer Service
  • CPE.1.2 Internal Communications
  • Maintain a 90-day engagement rate of 35% or greater
  • Increase viewership of YouTube videos (TRACKING)
  • # of special interest videos produced.
  • Increase the total # of subscriber profiles to the GovDelivery system 5% annually
  • % of media requests are responded to.
  • % of registered neighborhood meetings attended at least once (annually) by city staff.
  • % of meeting reports submitted online within 2 days.
  • Increase the number of youth educated about city services and new initiatives 5% over the previous year
  • Increase the number of adults educated about city services and new initiatives 5% over the previous year
  • Call abandonment rate of less than 5%.
  • Average call wait time less than 60 seconds.
  • 80% of calls are answered within 60 seconds.
  • Average readership of all Roundup articles
  • Percentage of employees who read Policy/Benefits stories in The Roundup
  • (ARCHIVED) % of capital projects that are posted on the web within 30 days of reaching the design phase.
  • (ARCHIVED) % of public meeting videos posted online with 24 hours.
  • (ARCHIVED) Increase the # subscribers to the City news by 20%.
  • (ARCHIVED) % of RoundUp readers with 4 or 5 star activity levels. (TBD)
  • (ARCHIVED) Increase the # of elementary school presentations made by 10%.

SCORECARD: Department Overview

CPE-Communications
Divisions Service Areas Measures
1. Communications
Monitoring/No Info
CPE.1.1 Mass Communications
Not Defined
Maintain a 90-day engagement rate of 35% or greater
Not Defined
Increase viewership of YouTube videos (TRACKING)
Not Defined
# of special interest videos produced.
Not Defined
Increase the total # of subscriber profiles to the GovDelivery system 5% annually
Not Defined
% of media requests are responded to.
2. Public Engagement
On Target
CPE.2.1 Community Engagement Office
Not Defined
% of registered neighborhood meetings attended at least once (annually) by city staff.
Not Defined
% of meeting reports submitted online within 2 days.
Not Defined
Increase the number of youth educated about city services and new initiatives 5% over the previous year
Not Defined
Increase the number of adults educated about city services and new initiatives 5% over the previous year
3. Call Center & Customer Service
Monitoring/No Info
CPE.3.1 Call Center & Customer Service
Not Defined
Call abandonment rate of less than 5%.
Not Defined
Average call wait time less than 60 seconds.
Not Defined
80% of calls are answered within 60 seconds.