SCORECARD: 6-month Rolling Status (ACM Report)CPE-Communications |
| Divisions | Service Areas | Measure ID | Measures | Reporting Frequency | Series Name | Series Status | Analysis | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Apr-21 | May-21 | Jun-21 | Jul-21 | Aug-21 | Sep-21 | |||||||
| 1. Communications
| 546607
| Quarterly-FY
| 90 day engagement rate
| | | | | | | |
||
| 547551
| Monthly-FY
| # of new views this month
| 4,363
| 4,172
| | | | | |
|||
| Total # of views
| 237,904
| 242,076
| | | | |
||||||
| 339830
| Quarterly-FY
| Actual
| | | | | | | |
|||
| FYTD Actual
| | | 6.00
| | | |
||||||
| 546613
| Quarterly-FY
| FYTD % increase in subscribers
| | | | | | | |
|||
| % increase in subscribers
| | | | | | |
||||||
| 339832
| Monthly-FY
| Actual
| 100.00%
| 94.59%
| | | | | |
|||
| FYTD Actual
| 98.89%
| 98.37%
| 98.37%
| 98.37%
| 98.37%
| |
||||||
| 2. Public Engagement
| 339836
| Monthly-FY
| FYTD Total
| | | | | | | |
||
| Monthly Total
| | | | | | |
||||||
| 339837
| Monthly-FY
| Actual
| | | | | | | |
|||
| FYTD Actual
| | | | | | |
||||||
| 546606
| Quarterly-FY
| FYTD % Increase in youth educated
| | | | | | | |
|||
| % increase
| | | | | | |
||||||
| 547104
| Quarterly-FY
| FYTD % Increase in adults educated
| | | | | | | |
|||
| % increase
| | | | | | |
||||||
| 3. Call Center & Customer Service
| 305736
| Monthly-FY
| Actual
| 4.51%
| 3.30%
| 4.40%
| | | | |
||
| 305737
| Monthly-FY
| Actual
| 39sec
| 23sec
| 33sec
| | | | |
|||
| 305738
| Monthly-FY
| Actual
| 77.13%
| 84.98%
| 79.08%
| | | | |
|||
