Monitoring/No Info

CPE.3.1 Call Center & Customer Service

CPE-Communications
Program Information
Purpose Statement
To provide frontline support and initiate work orders for Code Compliance (Code Enforcement, Animal Welfare, Solid Waste), Transportation / Public Works (Environmental Collection Center, Construction Services, Parking Meters, Storm Water, Street, Traffic), Parks and Community Services (Forestry) and City Manager's Office (City Switchboard).
Parents
Measures
  • Not Defined
    Call abandonment rate of less than 5%.
    CC-Code Compliance
  • Not Defined
    Average call wait time less than 60 seconds.
    CC-Code Compliance
  • Not Defined
    80% of calls are answered within 60 seconds.
    CC-Code Compliance
Analysis
Performance Liaison
Service Area Performance Manager