Focusing on improving both internal and external customer service through the efficient reporting of all meetings attended by Community Engagement team members, this measure identifies the rate of all online submissions of external challenges and successes observed and shared during community, neighborhood association and planning meetings.

These reports are shared with council staff, the city manager, assistant city managers and department directors to address any challenges a neighborhood may be facing, and celebrate their successes and improvements compared to previous years' reports. (What do they tell you/allow you to know that helps you to plan/follow-up, provide information to depts, council aides, etc.)

Neighborhood Meeting Reports are submitted online through Wufoo by the team member who attends the meeting. (This data is currently being housed within our existing Wufoo database systen but will be transferred to a new Access database beginning January 2016). Oncet the Reports are submitted, the CE Manager is notified by email that a report is waiting to be verified. When the Report is verified, it is then forwwraded to the assigned Council Aide to communicate any issues that need tobe resolved.Reports can be run by Council District, Meeting Date, Date of Submission, Neighborhood Name, Community Engagement Liaison or by Topics mentioned on an as needed basis. 

Actual = (# on time / total reports ) * 100