Scorecards
SCORECARD: Department Overview
SCORECARD: Red Status Details
SCORECARD: 12-month Rolling Status
SCORECARD: 6-month Rolling Status (ACM Report)
DASHBOARD: All Charts
REFERENCE: Measure Info
Fort Worth Department Performance Scorecards (Current)
AV-Aviation
CAO-City Attorney's Office
CSO-City Secretary's Office
FD-Fire Department
CC-Code Compliance
CMO-City Manager's Office
PARD-Parks & Recreation
CPE-Communications
ED-Economic Development
FMS-Financial Mgmt Services
HR-Human Resources
IA-Internal Audit
ITS-Information Technology
LIB-Library
MC-Municipal Court
NS-Neighborhood Services
P&D-Planning & Development
P&DA-Planning & Data Analytics
PD-Police Department
PE-Public Events
PM-Property Management
TPW - Transportation / Public Works
WTR-Water
D&I - Diversity and Inclusion
DS- Development Services
Service Areas
CPE.1.1 Mass Communications
CPE.2.1 Community Engagement Office
CPE.3.1 Call Center & Customer Service
CPE.1.2 Internal Communications
Measures
Maintain a 90-day engagement rate of 35% or greater
Increase viewership of YouTube videos (TRACKING)
# of special interest videos produced.
Increase the total # of subscriber profiles to the GovDelivery system 5% annually
% of media requests are responded to.
% of registered neighborhood meetings attended at least once (annually) by city staff.
% of meeting reports submitted online within 2 days.
Increase the number of youth educated about city services and new initiatives 5% over the previous year
Increase the number of adults educated about city services and new initiatives 5% over the previous year
Call abandonment rate of less than 5%.
Average call wait time less than 60 seconds.
80% of calls are answered within 60 seconds.
Average readership of all Roundup articles
Percentage of employees who read Policy/Benefits stories in The Roundup
(ARCHIVED) % of capital projects that are posted on the web within 30 days of reaching the design phase.
(ARCHIVED) % of public meeting videos posted online with 24 hours.
(ARCHIVED) Increase the # subscribers to the City news by 20%.
(ARCHIVED) % of RoundUp readers with 4 or 5 star activity levels. (TBD)
(ARCHIVED) Increase the # of elementary school presentations made by 10%.
SCORECARD: Red Status Details
CPE-Communications
Service Areas
Measures
Series Name
Series Status
Analysis
Data Owner
Jun-21
Jul-21
Aug-21
Sep-21