REFERENCE: Measure Info

CPE-Communications
Service Areas Measures Reporting Frequency Measure ID Data Owner Performance Liaison
Monitoring/No Info
CPE.1.1 Mass Communications
Not Defined
Maintain a 90-day engagement rate of 35% or greater
Quarterly-FY
546607
Janice Thompson-Burgess
CV
 		Cindy Vasquez (CPE-Communications)
Not Defined
Increase viewership of YouTube videos (TRACKING)
Monthly-FY
547551
Jack McGee
CV
 		Cindy Vasquez (CPE-Communications)
Not Defined
# of special interest videos produced.
Quarterly-FY
339830
Jack McGee
CV
 		Cindy Vasquez (CPE-Communications)
Not Defined
Increase the total # of subscriber profiles to the GovDelivery system 5% annually
Quarterly-FY
546613
Janice Thompson-Burgess
CV
 		Cindy Vasquez (CPE-Communications)
Not Defined
% of media requests are responded to.
Monthly-FY
339832
Cindy Vasquez
CV
 		Cindy Vasquez (CPE-Communications)
Not Defined
CPE.1.2 Internal Communications
Not Defined
Average readership of all Roundup articles
Quarterly-FY
546644
Andrea Duffie
CV
 		Cindy Vasquez (CPE-Communications)
Not Defined
Percentage of employees who read Policy/Benefits stories in The Roundup
Quarterly-FY
339835
Andrew Duffie
CV
 		Cindy Vasquez (CPE-Communications)
On Target
CPE.2.1 Community Engagement Office
Not Defined
% of registered neighborhood meetings attended at least once (annually) by city staff.
Monthly-FY
339836
Catherine Huckaby
CV
 		Cindy Vasquez (CPE-Communications)
Not Defined
% of meeting reports submitted online within 2 days.
Monthly-FY
339837
Catherine Huckaby
CV
 		Cindy Vasquez (CPE-Communications)
Not Defined
Increase the number of youth educated about city services and new initiatives 5% over the previous year
Quarterly-FY
546606
Catherine Huckaby
CV
 		Cindy Vasquez (CPE-Communications)
Not Defined
Increase the number of adults educated about city services and new initiatives 5% over the previous year
Quarterly-FY
547104
Catherine Huckaby
CV
 		Cindy Vasquez (CPE-Communications)
Monitoring/No Info
CPE.3.1 Call Center & Customer Service
Not Defined
Call abandonment rate of less than 5%.
Monthly-FY
305736
Sharon Gamble / Judy Summerall
SG
 		Sharon Gamble (CPE- Communications & Public Engagement)
Not Defined
Average call wait time less than 60 seconds.
Monthly-FY
305737
Sharon Gamble / Judy Summerall
SG
 		Sharon Gamble (CPE- Communications & Public Engagement)
Not Defined
80% of calls are answered within 60 seconds.
Monthly-FY
305738
Sharon Gamble / Judy Summerall
SG
 		Sharon Gamble (CPE- Communications & Public Engagement)