DASHBOARD: All ChartsCPE-Communications |
| | Maintain a 90-day engagement rate of 35% or greater Maintain a 90-day engagement rate of 35% or greater |
| | Increase viewership of YouTube videos (TRACKING) Increase viewership of YouTube videos (TRACKING) |
| | # of special interest videos produced # of special interest videos produced. |
| | # of special interest videos produced (YOY) # of special interest videos produced. |
| | Increase the total # of subscriber profiles to the GovDelivery system 5% annually Increase the total # of subscriber profiles to the GovDelivery system 5% annually |
| | FYTD % increase in subscribers Increase the total # of subscriber profiles to the GovDelivery system 5% annually |
| | % of media requests responded to % of media requests are responded to. |
| | % of media requests responded to (YOY) % of media requests are responded to. |
| | Average readership of all Roundup articles Average readership of all Roundup articles |
| | % of employees who read policy and benefits RoundUp articles Percentage of employees who read Policy/Benefits stories in The Roundup |
| | % of registered neighborhood meetings attended at least once (annually) by city staff. % of registered neighborhood meetings attended at least once (annually) by city staff. |
| | Average # of meetings attended per month (YOY) % of registered neighborhood meetings attended at least once (annually) by city staff. |
| | % of meeting reports submitted online within 2 days % of meeting reports submitted online within 2 days. |
| | % of meeting reports submitted online within 2 days (YOY) % of meeting reports submitted online within 2 days. |
| | FYTD Increase in # of youth educated about city services and new initiatives Increase the number of youth educated about city services and new initiatives 5% over the previous year |
| | Quarterly % increase in youth educated about city services and new initiatives Increase the number of youth educated about city services and new initiatives 5% over the previous year |
| | FYTD increase in # of adults educated about city services and new initiatives 5% over the previous year Increase the number of adults educated about city services and new initiatives 5% over the previous year |
| | Quarterly % increase in # of adults educated about city services and new initiatives Increase the number of adults educated about city services and new initiatives 5% over the previous year |
| | # of Calls Call abandonment rate of less than 5%. |
| | Call abandonment rate (FYTD) Call abandonment rate of less than 5%. |
| | Call abandonment rate (YOY) Call abandonment rate of less than 5%. |
| | Average Wait Time (in seconds) Average call wait time less than 60 seconds. |
| | Calls are answered within 60 seconds. 80% of calls are answered within 60 seconds. |
| | Annual Roll Up 80% of calls are answered within 60 seconds. |
| | % of capital projects that are posted on the web within 30 days of reaching the design phase (ARCHIVED) % of capital projects that are posted on the web within 30 days of reaching the design phase. |
| | % of capital projects that are posted on the web within 30 days of reaching the design phase (YOY) (ARCHIVED) % of capital projects that are posted on the web within 30 days of reaching the design phase. |
| | % of public meeting videos posted online with 24 hours (ARCHIVED) % of public meeting videos posted online with 24 hours. |
| | % of public meeting videos posted online with 24 hours (YOY) (ARCHIVED) % of public meeting videos posted online with 24 hours. |
| | # subscribers to the City News (ARCHIVED) Increase the # subscribers to the City news by 20%. |
| | # subscribers to the City News (YOY) (ARCHIVED) Increase the # subscribers to the City news by 20%. |
| | % of RoundUp readers with 4 or 5 star activity levels (ARCHIVED) % of RoundUp readers with 4 or 5 star activity levels. (TBD) |
| | % of RoundUp readers with 4 or 5 star activity levels (YOY) (ARCHIVED) % of RoundUp readers with 4 or 5 star activity levels. (TBD) |
| | # of elementary school presentations made (ARCHIVED) Increase the # of elementary school presentations made by 10%. |
| | # of elementary school presentations made (YOY) (ARCHIVED) Increase the # of elementary school presentations made by 10%. |