This measure calculates the % of urgent work orders initiated as a result of a department's request to the facility maintenance group that responded to within two days. Urgent work orders are initiated when requests are relatively urgent in scope, should be responded to within two days and is not emergency work by nature. Examples of frequent urgent work orders include electrical, plumbing, carpentry work and HVAC jobs not considered to be emergencies. This measure provides supervisors and administrative staff the ability to use start and completion times to track performance targets.

Data is calculated based on information stored and processed in the PM Department’s “Work Order System” database. Departments call Facilities Maintenance to schedule a urgent maintenance work order. To initiate and route the work order, the administrative staff enters the work order data in the system.  Upon completion of the work order, the Lead Technician provides the Administrative Staff the date the work order was completed. The system calculates the number of days it took to respond to the urgent work order. At the beginning of each month the urgent Work Order Report is exported from the system to excel spreadsheets that are created in VuWorks \Work Order Reports under the name  Urgent Work orders completed. The totals included in the start and completed sections of the report are used to calculate the % of Urgent work orders responded to within 2 days. The Facilities Superintendent reviews the reports. 

Actual = (Total # of urgent work orders completed within 2 days / Total # of urgent work orders completed)*100