| (ARCHIVE)% of customers who indicate the service provided meets or exceeds expectations for REPAIR experiencePM-Property Management |
Measure Definition & Importance |
Customer Service Survey results captures timely and reliable customer feedback with input that allows the department to address areas of concern and maintain responsiveness to customer needs.
The Property Management Fleet Customer Service Survey can be completed at https://www.surveymonkey.com/r...
Analysis | |
% of customers who indicate the service provided meets or exceeds expectations for repair experience |
Service Areas |
Attachments |
Measure Data | Last Calculated 5 months ago |
| Period | | Status | Repair Experience | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|
| Oct-18 |  | Monitoring/No Info | ||||
| Nov-18 | | Monitoring/No Info | ||||
| Dec-18 | | Monitoring/No Info | ||||
| Jan-19 | | Monitoring/No Info | ||||
| Feb-19 | | Monitoring/No Info | ||||
| Mar-19 | | Monitoring/No Info | ||||
| Apr-19 | | Monitoring/No Info | ||||
| May-19 | | Monitoring/No Info | ||||
| Jun-19 | | Monitoring/No Info | ||||
| Jul-19 | | Monitoring/No Info | ||||
| Aug-19 | | Monitoring/No Info | ||||
| Sep-19 | | Monitoring/No Info | ||||
| Oct-19 |  | Lagging | 98.00 | 100.00 | 100.00 | 90.00 |
| Nov-19 | | Lagging | 99.00 | 100.00 | 100.00 | 90.00 |
| Dec-19 | | Lagging | 98.00 | 100.00 | 100.00 | 90.00 |
| Jan-20 | | Lagging | 99.00 | 100.00 | 100.00 | 90.00 |
| Feb-20 | | Lagging | 99.00 | 100.00 | 100.00 | 90.00 |
| Mar-20 | | Lagging | 99.00 | 100.00 | 100.00 | 90.00 |
| Apr-20 |  | On Target | 100.00 | 100.00 | 100.00 | 90.00 |
| May-20 | | Lagging | 99.00 | 100.00 | 100.00 | 90.00 |
| Jun-20 | | Lagging | 98.00 | 100.00 | 100.00 | 90.00 |
| Jul-20 | | Lagging | 99.00 | 100.00 | 100.00 | 90.00 |
| Aug-20 | | Lagging | 99.00 | 100.00 | 100.00 | 90.00 |
| Sep-20 | | Monitoring/No Info | 100.00 | 100.00 | 90.00 | |
| Oct-20 | | Monitoring/No Info | 100.00 | 100.00 | 90.00 | |
| Nov-20 | | Monitoring/No Info | 100.00 | 100.00 | 90.00 | |
| Dec-20 | | Monitoring/No Info | 100.00 | 100.00 | 90.00 | |
| Jan-21 | | Monitoring/No Info | ||||
| Feb-21 | | Monitoring/No Info | ||||
| Mar-21 | | Monitoring/No Info | ||||
| Apr-21 | | Monitoring/No Info | ||||
| May-21 | | Monitoring/No Info | ||||
| Jun-21 | | Monitoring/No Info | ||||
| Jul-21 | | Monitoring/No Info | ||||
| Aug-21 | | Monitoring/No Info | ||||
| Sep-21 | | Not Defined | ||||
| Oct-21 | | Monitoring/No Info | ||||
| Nov-21 | | Monitoring/No Info | ||||
| Dec-21 | | Monitoring/No Info | ||||
| Jan-22 | | Not Defined | ||||
| Feb-22 | | Not Defined | ||||
| Mar-22 | | Not Defined | ||||
| Apr-22 | | Not Defined | ||||
| May-22 | | Not Defined | ||||
| Jun-22 | | Not Defined | ||||
| Jul-22 | | Not Defined | ||||
| Aug-22 | | Not Defined | ||||
| Sep-22 | | Not Defined |
Data Source Details & Calculation Information |
The first week of every month, the Assistant Director exports the Fuel/Acquisition/Admin survey results from Survey Monkey. The Assistant Director manually tallies the count of surveys that have a "meet or exceed expectations" as an answer for question #6 "Overall, how satisfied are you with the repair experience?" and saves the monthly tally in X:\Fleet Services\0.1 PM Fleet service 2017 (no delete active!!)\FY2019 Monthly Reports.
% of surveys with meet or exceed expectations for repair experience = # of surveys that have meet or exceed expectations for repair experience / # of total surveys received x 100
Performance Liaison |
| BL | Bianca Lord (PM-Property Management) |
Input Method |
Is this measure a KPI? |
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Comparative Data |
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Performance Liaison Notes |
Administrator Notes |