• SCORECARD: Department Overview
  • SCORECARD: Red Status Details
  • SCORECARD: 12-month Rolling Status
  • SCORECARD: 6-month Rolling Status (ACM Report)
  • DASHBOARD: All Charts
  • REFERENCE: Measure Info
  • Fort Worth Department Performance Scorecards (Current)
  • AV-Aviation
  • CAO-City Attorney's Office
  • CSO-City Secretary's Office
  • FD-Fire Department
  • CC-Code Compliance
  • CMO-City Manager's Office
  • PARD-Parks & Recreation
  • CPE-Communications
  • ED-Economic Development
  • FMS-Financial Mgmt Services
  • HR-Human Resources
  • IA-Internal Audit
  • ITS-Information Technology
  • LIB-Library
  • MC-Municipal Court
  • NS-Neighborhood Services
  • P&D-Planning & Development
  • P&DA-Planning & Data Analytics
  • PD-Police Department
  • PE-Public Events
  • PM-Property Management
  • TPW - Transportation / Public Works
  • WTR-Water
  • D&I - Diversity and Inclusion
  • DS- Development Services
  • FD.1.1 First Responder Services
  • FD.2.1 Emergency Management
  • FD.3.1 Fire Inspections
  • FD.3.2 Fire Investigations
  • FD.3.3 Fire Prevention Education
  • FD.4.1 Emergency Call Center / Dispatch
  • Fire turnout time 80 seconds or less 90% of the time.
  • EMS turnout time 60 seconds or less 90% of the time.
  • Fire & EMS travel time 4 minutes or less 90% of the time.
  • Full alarm response time 8 minutes or less 90% of the time.
  • Residential structure fires confined to the room of origin 55% of the time.
  • Increase participation in SNAP by X%
  • Increase participation in FortWorthTexasAlerts to 8,000. (System replaced NIXLE in January 2020.)
  • Conduct a minimum of 3 (discussion or operations based) EOC exercises annually
  • Offer a minimum of 2 EOC team specific training sessions for EOC staff annually
  • Maintain # of commercial fire inspections completed.
  • Clear 25% of arson cases.
  • Provide public education to 75,000 citizens.
  • Emergency calls answered within 15 seconds 95% of the time.
  • Emergency calls processed within 64 seconds 90% of the time

SCORECARD: Department Overview

FD-Fire Department
Divisions Service Areas Measures
1. Emergency Response
Monitoring/No Info
FD.1.1 First Responder Services
Not Defined
Fire turnout time 80 seconds or less 90% of the time.
Not Defined
EMS turnout time 60 seconds or less 90% of the time.
Not Defined
Fire & EMS travel time 4 minutes or less 90% of the time.
Not Defined
Full alarm response time 8 minutes or less 90% of the time.
Not Defined
Residential structure fires confined to the room of origin 55% of the time.
2. Emergency Management
Monitoring/No Info
FD.2.1 Emergency Management
Not Defined
Increase participation in SNAP by X%
Not Defined
Increase participation in FortWorthTexasAlerts to 8,000. (System replaced NIXLE in January 2020.)
Not Defined
Conduct a minimum of 3 (discussion or operations based) EOC exercises annually
Not Defined
Offer a minimum of 2 EOC team specific training sessions for EOC staff annually
3. Community Risk Reduction
Monitoring/No Info
FD.3.1 Fire Inspections
Not Defined
Maintain # of commercial fire inspections completed.
Monitoring/No Info
FD.3.2 Fire Investigations
Not Defined
Clear 25% of arson cases.
Monitoring/No Info
FD.3.3 Fire Prevention Education
Not Defined
Provide public education to 75,000 citizens.
4. Support Services
Monitoring/No Info
FD.4.1 Emergency Call Center / Dispatch
Not Defined
Emergency calls answered within 15 seconds 95% of the time.
Not Defined
Emergency calls processed within 64 seconds 90% of the time