| Emergency calls processed within 64 seconds 90% of the timeFD-Fire Department |
Analysis | |
Measure Definition & Importance |
This measure is defined as from the time that the call is answered (phone pickup) to the time that it is entered into the Computer Aided Dispatch (CAD) system to send out to the field units. The call processing time is the when the call taker is interviewing the caller to determine the location, nature and urgency of the emergency. The Fort Worth Fire Department answers calls for fire service. This measure aids in the quick dispatching of resources to respond to emergencies.
% Emergency calls processed within 90 seconds |
Service Areas |
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FD.4.1 Emergency Call Center / Dispatch
FD-Fire Department
Attachments |
% Emergency calls processed within 90 seconds (YOY) |
Measure Data | Last Calculated 5 months ago |
| Period | | Status | FYTD Actual | Actual | # processed within 90 seconds | Total calls | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|---|---|---|
| Aug-16 | | Monitoring/No Info | 91.11% | 90.00% | 85.00% | ||||
| Q1-FY2017 |  | On Target | 90.61% | 90.61% | 22,039.00 | 24,322.00 | 90.00% | 85.00% | |
| Q2-FY2017 |  | Lagging | 88.98% | 87.35% | 21,175.00 | 24,242.00 | 90.00% | 85.00% | |
| Q3-FY2017 | | Lagging | 88.93% | 88.83% | 22,568.00 | 25,406.00 | 90.00% | 85.00% | |
| Q4-FY2017 | | Lagging | 89.07% | 89.46% | 23,003.00 | 25,712.00 | 90.00% | 85.00% | |
| Q1-FY2018 | | Lagging | 88.31% | 88.31% | 22,242.00 | 25,185.00 | 90.00% | 85.00% | |
| Q2-FY2018 | | Lagging | 88.67% | 89.02% | 22,550.00 | 25,332.00 | 90.00% | 85.00% | |
| Q3-FY2018 | | On Target | 128.51% | 893.58% | 23,510.00 | 2,631.00 | 90.00% | 85.00% | |
| Q4-FY2018 | | Lagging | 114.91% | 88.96% | 24,788.00 | 27,864.00 | 90.00% | 85.00% | |
| Q1-FY2019 | | On Target | 90.75% | 90.75% | 24,224.00 | 26,693.00 | 90.00% | 85.00% | |
| Q2-FY2019 | | On Target | 90.59% | 90.43% | 23,600.00 | 26,098.00 | 90.00% | 85.00% | |
| Q3-FY2019 |  | Insufficient Progress | 86.99% | 79.94% | 21,567.00 | 26,979.00 | 90.00% | 85.00% | |
| Q4-FY2019 | | Insufficient Progress | 84.80% | 78.56% | 21,930.00 | 27,914.00 | 90.00% | 85.00% | |
| Q1-FY2020 | | Insufficient Progress | 78.93% | 78.93% | 21,524.00 | 27,271.00 | 90.00% | 85.00% | |
| Q2-FY2020 | | Insufficient Progress | 79.07% | 79.21% | 20,510.00 | 25,892.00 | 90.00% | 85.00% | |
| Q3-FY2020 | | Insufficient Progress | 78.63% | 77.58% | 17,006.00 | 21,922.00 | 90.00% | 85.00% | |
| Q4-FY2020 | | Insufficient Progress | 77.87% | 75.54% | 18,585.00 | 24,604.00 | 90.00% | 85.00% | |
| Q1-FY2021 | | Insufficient Progress | 75.40% | 75.40% | 18,394.00 | 24,395.00 | 90.00% | 85.00% | |
| Q2-FY2021 | | Insufficient Progress | 73.47% | 71.65% | 18,536.00 | 25,869.00 | 90.00% | 85.00% | |
| Q3-FY2021 | | Monitoring/No Info | 73.47% | ||||||
| Q4-FY2021 | | Not Defined | |||||||
| Q1-FY2022 | | Monitoring/No Info | |||||||
| Q2-FY2022 | | Not Defined | |||||||
| Q3-FY2022 | | Not Defined | |||||||
| Q4-FY2022 | | Not Defined |
Data Source Details & Calculation Information |
The data is retrieved from the computer aided dispatch system (CAD). The query is titled "Call Processing". The calculation is from the time that the call is answered to the time that it is entered into the Computer Aided Dispatch (CAD) system to send out to the field units.
Actual - ( # processed within 90 seconds / total calls) * 100
Data Owner |
Target Type |