| Emergency calls answered within 15 seconds 95% of the time.FD-Fire Department |
Analysis | |
Measure Definition & Importance |
The measure is defined as from the time of call transfer to the time that the call is answered by fire personnel. The Fort Worth Police Department's Communications Center is considered the primary public safety answering point with the Fire Department designated as the secondary. All emergency calls requiring a fire response originate at the Police center and are transferred to Fire. This measure aids in the quick dispatching of resources to respond to emergencies.
% Emergency calls answered within 15 seconds |
Service Areas |
-
FD.4.1 Emergency Call Center / Dispatch
FD-Fire Department
Attachments |
% Emergency calls answered within 15 seconds (YOY) |
Measure Data | Last Calculated 5 months ago |
| Period | | Status | Actual | FYTD Actual | # within 15 seconds | Total calls | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|---|---|---|
| Aug-16 | | Monitoring/No Info | 96.63% | 95.00% | 90.00% | ||||
| Q1-FY2017 |  | On Target | 96.97% | 96.97% | 4,288.00 | 4,422.00 | 95.00% | 90.00% | |
| Q2-FY2017 | | On Target | 96.04% | 96.48% | 4,755.00 | 4,951.00 | 95.00% | 90.00% | |
| Q3-FY2017 | | On Target | 96.15% | 96.37% | 4,393.00 | 4,569.00 | 95.00% | 90.00% | |
| Q4-FY2017 | | On Target | 95.01% | 96.11% | 3,183.00 | 3,350.00 | 95.00% | 90.00% | |
| Q1-FY2018 | | On Target | 95.96% | 95.96% | 4,870.00 | 5,075.00 | 95.00% | 90.00% | |
| Q2-FY2018 | | On Target | 95.64% | 95.79% | 5,128.00 | 5,362.00 | 95.00% | 90.00% | |
| Q3-FY2018 | | On Target | 95.84% | 95.81% | 5,093.00 | 5,314.00 | 95.00% | 90.00% | |
| Q4-FY2018 |  | Lagging | 94.75% | 95.51% | 5,933.00 | 6,262.00 | 95.00% | 90.00% | |
| Q1-FY2019 | | On Target | 96.98% | 96.98% | 4,558.00 | 4,700.00 | 95.00% | 90.00% | |
| Q2-FY2019 | | On Target | 96.77% | 96.88% | 4,259.00 | 4,401.00 | 95.00% | 90.00% | |
| Q3-FY2019 | | On Target | 96.93% | 96.90% | 4,962.00 | 5,119.00 | 95.00% | 90.00% | |
| Q4-FY2019 | | On Target | 98.48% | 97.31% | 4,911.00 | 4,987.00 | 95.00% | 90.00% | |
| Q1-FY2020 | | On Target | 98.14% | 98.14% | 4,002.00 | 4,078.00 | 95.00% | 90.00% | |
| Q2-FY2020 | | On Target | 98.03% | 98.08% | 4,924.00 | 5,023.00 | 95.00% | 90.00% | |
| Q3-FY2020 | | On Target | 98.25% | 98.14% | 5,063.00 | 5,153.00 | 95.00% | 90.00% | |
| Q4-FY2020 | | On Target | 98.38% | 98.21% | 5,714.00 | 5,808.00 | 95.00% | 90.00% | |
| Q1-FY2021 |  | Insufficient Progress | 89.07% | 89.07% | 8,151.00 | 9,151.00 | 95.00% | 90.00% | |
| Q2-FY2021 | | Monitoring/No Info | 89.07% | 95.00% | 90.00% | ||||
| Q3-FY2021 | | Monitoring/No Info | 89.07% | 95.00% | 90.00% | ||||
| Q4-FY2021 | | Not Defined | 95.00% | 90.00% | |||||
| Q1-FY2022 | | Monitoring/No Info | |||||||
| Q2-FY2022 | | Not Defined | |||||||
| Q3-FY2022 | | Not Defined | |||||||
| Q4-FY2022 | | Not Defined |
Data Source Details & Calculation Information |
The data is retrieved from the Viper telephone system. The name if the query is "Call Pickup". The calculation is from the time that the call is received at Fire Communications to the time that the phone is answered.
Actual = ( # answered within 15 seconds / total calls ) * 100
Data Owner |
Target Type |