Priority 1 work orders are those that are an immediate danger to life or property. Examples: Dead trees in poor condition; serious traffic hazards; broken limbs hanging over streets; splitting or partially fallen trees.  Tracking priority 1 work order response times allows us to monitor our effectiveness in priortizng work orders to keep the public safe.

A query of Priority 1 and Emergency Work orders completed by Forestry Crews within each quarter is run in Forestry's work order tracking database, WOTS located on FS100/PACS/forestry, the query includes call date and completion date.  The results are transfered to a spreadsheet, where a formula subtracts holidays and weekends to determine number of business days each work order took to completion.  

Actual = (Priority 1 & emergency work orders assigned within 2 days / # total priority 2 & emergency work orders)