SCORECARD: Department Overview

PE-Public Events
Divisions Service Areas Measures
1. Will Rogers Memorial Center
On Target
PE.1.1 Customer Experience
Monitoring/No Info
Achieve greater than or equal to 55% Customer Satisfaction rating for services provided by the Will Rogers Memorial Center (WRMC).
On Target
PE.1.2 Financial Performance
Monitoring/No Info
Reduce reliance on HOT
On Target
PE.1.3 Process Improvement
Monitoring/No Info
Revise and/or improve four (4) business processes to increase efficiency and cost savings to the department.
On Target
PE.1.4 People Development
Monitoring/No Info
Ensure 100% of the Will Rogers Memorial Center team members are engaged in a professional development activity.
2. Convention Center
On Target
PE.2.1 Customer Experience
Monitoring/No Info
Achieve greater than or equal to 55% Customer Satisfaction rating for services provided by the Fort Worth Convention Center using Net Promoter's Score
Monitoring/No Info
Increase combined social Media followers for the Public Events Dept. (WRMC by 20% and FWCC by 20%​)
On Target
PE.2.2 Financial Performance
Monitoring/No Info
Reduce reliance on HOT
On Target
PE.2.3 Process Improvement
Monitoring/No Info
Revise and/or improve four (4) business processes to increase efficiency and cost savings to the department.
Lagging
PE.2.4 People Development
Lagging
Ensure 100% of the Fort Worth Covention Center team members are engaged in a professional development activity.
3. Office of Outdoor Events (ODE)
On Target
PE.3.1 Customer Experience
Monitoring/No Info
Average greater than or equal to a 55% customer satisfaction rating for services provided by the Office of Outdoor Events (ODE) Subject to revision.
On Target
PE.3.2 Financial Performance
Monitoring/No Info
Cost Recovery (Rev/Exp)
On Target
PE.3.3 Process Improvement
Monitoring/No Info
Decrease the number of permit exceptions by 5%
On Target
PE.3.4 People Development
On Target
Ensure 100% of the Office of Outdoor Events team is engaged in a professional development activity.
4. Event Trust Fund (ETF)
On Target
PE.4.1 Customer Experience
Monitoring/No Info
Average greater than or equal to a 55% customer satisfaction rating for services provided by the Event Trust Fund (ETF)-Subject to revision.
On Target
PE.4.2 Financial Performance
On Target
100% on-time submission of event applications for the Event Trust Fund
On Target
PE.4.3 Process Improvement
Monitoring/No Info
Revise and/or improve four (4) business processess
On Target
PE.4.4 People Development
Monitoring/No Info
Ensure 100% of the Event Trust Fund team is engaged in a professional development activity.
5. Visit Fort Worth (VFW)
Not Defined
PE.5.1 Customer Experience
Monitoring/No Info
Create customer satisfaction survey
Not Defined
PE.5.2 Financial Performance
 
Not Defined
PE.5.3 Process Improvement