Department Performance Reports Final

SCORECARD: Department Overview
SCORECARD: Red Status Details
SCORECARD: 12-month Rolling Status
SCORECARD: 6-month Rolling Status (ACM Report)
DASHBOARD: All Charts
REFERENCE: Measure Info

Fort Worth Department Performance Scorecards (Current)
AV-Aviation
CAO-City Attorney's Office
CSO-City Secretary's Office
FD-Fire Department
CC-Code Compliance
CMO-City Manager's Office
PARD-Parks & Recreation
CPE-Communications
ED-Economic Development
FMS-Financial Mgmt Services
HR-Human Resources
IA-Internal Audit
ITS-Information Technology
LIB-Library
MC-Municipal Court
NS-Neighborhood Services
P&D-Planning & Development
P&DA-Planning & Data Analytics
PD-Police Department
PE-Public Events
PM-Property Management
TPW - Transportation / Public Works
WTR-Water
D&I - Diversity and Inclusion
DS- Development Services

PE.1.1 Customer Experience
PE.1.2 Financial Performance
PE.1.3 Process Improvement
PE.1.4 People Development
PE.2.1 Customer Experience
PE.2.2 Financial Performance
PE.2.3 Process Improvement
PE.2.4 People Development
PE.3.1 Customer Experience
PE.3.2 Financial Performance
PE.3.3 Process Improvement
PE.3.4 People Development
PE.4.1 Customer Experience
PE.4.2 Financial Performance
PE.4.3 Process Improvement
PE.4.4 People Development
PE.5.1 Customer Experience
PE.5.2 Financial Performance
PE.5.3 Process Improvement
PE.1.3 Business Development (WRMC) (ARCHIVE)
PE.3.1 Economic Development (ARCHIVE)

Achieve greater than or equal to 55% Customer Satisfaction rating for services provided by the Will Rogers Memorial Center (WRMC).
Reduce reliance on HOT
Revise and/or improve four (4) business processes to increase efficiency and cost savings to the department.
Ensure 100% of the Will Rogers Memorial Center team members are engaged in a professional development activity.
Achieve greater than or equal to 55% Customer Satisfaction rating for services provided by the Fort Worth Convention Center using Net Promoter's Score
?Increase combined social Media followers for the Public Events Dept. (WRMC by 20% and FWCC by 20%?)
Reduce reliance on HOT
??Revise and/or improve four (4) business processes to increase efficiency and cost savings to the department.?
Ensure 100% of the Fort Worth Covention Center team members are engaged in a professional development activity.
Average greater than or equal to a 55% customer satisfaction rating for services provided by the Office of Outdoor Events (ODE) Subject to revision.
Cost Recovery (Rev/Exp)
Decrease the number of permit exceptions by 5%
Ensure 100% of the Office of Outdoor Events team is engaged in a professional development activity.
Average greater than or equal to a 55% customer satisfaction rating for services provided by the Event Trust Fund (ETF)-Subject to revision.
100% on-time submission of event applications for the Event Trust Fund
Revise and/or improve four (4) business processess
Ensure 100% of the Event Trust Fund team is engaged in a professional development activity.
Create customer satisfaction survey
(ARCHIVED) # of permits issued by the Office of Outdoor Events
(ARCHIVED) # of permits issued by the Office of Outdoor Events. (Measure needs to be updated)
(ARCHIVED) Completed projects within the budget year
(ARCHIVED) Meet or exceed the Culture & Tourism fiscal year revenue goal.
(ARCHIVED) Meet or exceed the FWCC's fiscal year revenue goal.
(ARCHIVED) Meet or exceed the WRMC's fiscal year revenue goal.
(ARCHIVED) Operate FWCC facilities within approved Expense budget.
(ARCHIVED) Operate WRMC facilities within approved Expense budget.
100% on-time submission of event applications
(ARCHIVED) 90% of clients are satisfied with the quality of service at the Fort Worth Convention Center (FWCC)
(ARCHIVED) 90% of clients are satisfied with the quality of service at the Will Rogers Memorial Center (WRMC)
Achieve average Customer Satisfaction score of greater than or equal to 90%-Subject to revision.
Completed projects within the budget year
(ARCHIVED) Completed projects within the budget year
Decrease the number of permit exceptions by 5%
Develop template for Dickies Arena and Visit Fort Worth
(ARCHIVED) FWCC Attendance
(ARCHIVED) FWCC Event Days
(ARCHIVED) FWCC Use Days
Generate X number of hotel room nights
Increase revenue from local/corporate market
Meet or exceed 282,500 future room nights booked for Fort Worth hotels.
Meet or exceed budgeted hotel occupancy tax (HOT) revenue
Meet or exceed budgeted hotel occupancy tax (HOT) revenue.
(ARCHIVED) Meet or exceed budgeted Sales Revenue goal for Fiscal Year for the Fort Worth Convention Center (FWCC)
Meet or exceed budgeted Sales Revenue goal for Fiscal Year for the Will Rogers Memorial Center (WRMC)
WRMC Attendance
WRMC Event Days
WRMC Use Days

PE.5.1 Customer Experience

PE-Public Events

Purpose Statement

Parents

Measures

Create customer satisfaction survey
PE-Public Events

Analysis

Sep-21

Performance Liaison

Service Area Performance Manager