The new mission of the Public Events Department is "Through entrepreneurial management of “Best in Class” venues, and in collaboration with our community partners, our customer-focused team provides clients and guests with memorable Fort Worth hospitality that contributes to prosperity in our community."  A critical factor in accomplishing that mission is improving the processes within the department to be more efficient and entrepreneurial.  The benefit of improved processes should be higher levels of customer satisfaction and better financial performance.

Assistant Directors and their direct reports will identify, review and revise business processes through the Fiscal year.  The number of processes reviewed will be tracked and reported on a quarterly basis.

Tally number of processes identified, reviewed and/or revised per quarter.

This is a new KPI for the Public Events Dept.