Customer satisfaction surveys are sent post event, via email, to the event contact.  There are (14) questions and an additional comment section for the client to complete.  Clients that utilize the Public Events facilities at the Will Rogers Memorial Center are asked to rate their overall experience at the facility, ease of conducting business, cleanliness and climate control of the facility, their interaction with the Sales team, Operations' staff and with third party service providers.  The department tracks the customer's overall experience at the facility as a Key Performance Indicatior.  Tracking this measure provides a great snapshot of how the department is doing in following the department's primary mission statement and goal - To Provide an Outstanding Customer Experience.  It also ensures the department is operating responsibly and effectively.