REFERENCE: Measure Info

PE-Public Events
Service Areas Measures Reporting Frequency Measure ID Data Owner Performance Liaison
On Target
PE.1.3 Business Development (WRMC) (ARCHIVE)
Monitoring/No Info
Meet or exceed budgeted Sales Revenue goal for Fiscal Year for the Will Rogers Memorial Center (WRMC)
Annual-FY
715230
Andrea Wright
VM
 		Vicki Mitchell (PE-Public Events)
Monitoring/No Info
WRMC Attendance
Quarterly-FY
315833
David Reeves
BA
 		Brandy Archuleta (PE-Public Events)
Monitoring/No Info
WRMC Event Days
Quarterly-FY
315834
David Reeves
BA
 		Brandy Archuleta (PE-Public Events)
Monitoring/No Info
WRMC Use Days
Quarterly-FY
315835
David Reeves
BA
 		Brandy Archuleta (PE-Public Events)
On Target
PE.3.1 Economic Development (ARCHIVE)
Monitoring/No Info
Meet or exceed 282,500 future room nights booked for Fort Worth hotels.
Quarterly-FY
315849
Andrea Timbes with Visit Fort Worth
VM
 		Vicki Mitchell (PE-Public Events)
Monitoring/No Info
Meet or exceed budgeted hotel occupancy tax (HOT) revenue.
Quarterly-FY
315848
Andrea Wright
VM
 		Vicki Mitchell (PE-Public Events)
On Target
PE.1.1 Customer Experience
Monitoring/No Info
Achieve greater than or equal to 55% Customer Satisfaction rating for services provided by the Will Rogers Memorial Center (WRMC).
Quarterly-FY
923335
David Reeves
On Target
PE.1.2 Financial Performance
Monitoring/No Info
Reduce reliance on HOT
Quarterly-FY
923336
Pamela Rambo Sexton
On Target
PE.1.3 Process Improvement
Monitoring/No Info
Revise and/or improve four (4) business processes to increase efficiency and cost savings to the department.
Quarterly-FY
926471
Kevin Kemp
On Target
PE.1.4 People Development
Monitoring/No Info
Ensure 100% of the Will Rogers Memorial Center team members are engaged in a professional development activity.
Quarterly-FY
923338
Kevin Kemp
On Target
PE.2.1 Customer Experience
Monitoring/No Info
Achieve greater than or equal to 55% Customer Satisfaction rating for services provided by the Fort Worth Convention Center using Net Promoter's Score
Quarterly-FY
926469
Danielle Paine
Monitoring/No Info
Increase combined social Media followers for the Public Events Dept. (WRMC by 20% and FWCC by 20%​)
Quarterly-FY
923339
Andra Bennett
On Target
PE.2.2 Financial Performance
Monitoring/No Info
Reduce reliance on HOT
Quarterly-FY
926470
Pamela Rambo Sexton
On Target
PE.2.3 Process Improvement
Monitoring/No Info
Revise and/or improve four (4) business processes to increase efficiency and cost savings to the department.
Quarterly-FY
923337
Cynthia Serrano
Lagging
PE.2.4 People Development
Lagging
Ensure 100% of the Fort Worth Covention Center team members are engaged in a professional development activity.
Quarterly-FY
926472
Cynthia Serrano
On Target
PE.3.1 Customer Experience
Monitoring/No Info
Average greater than or equal to a 55% customer satisfaction rating for services provided by the Office of Outdoor Events (ODE) Subject to revision.
Quarterly-FY
926473
Cynthia Alexander Ramos
On Target
PE.3.2 Financial Performance
Monitoring/No Info
Cost Recovery (Rev/Exp)
Default
923341
On Target
PE.3.3 Process Improvement
Monitoring/No Info
Decrease the number of permit exceptions by 5%
Quarterly-FY
926481
Cynthia Alexander Ramos
On Target
PE.3.4 People Development
On Target
Ensure 100% of the Office of Outdoor Events team is engaged in a professional development activity.
Quarterly-FY
926478
Andrea Wright
On Target
PE.4.1 Customer Experience
Monitoring/No Info
Average greater than or equal to a 55% customer satisfaction rating for services provided by the Event Trust Fund (ETF)-Subject to revision.
Quarterly-FY
926483
Brandy Wagner
On Target
PE.4.2 Financial Performance
On Target
100% on-time submission of event applications for the Event Trust Fund
Annual-FY
923343
Brandy Wagner
On Target
PE.4.3 Process Improvement
Monitoring/No Info
Revise and/or improve four (4) business processess
Quarterly-FY
923344
Andrea Wright
On Target
PE.4.4 People Development
Monitoring/No Info
Ensure 100% of the Event Trust Fund team is engaged in a professional development activity.
Quarterly-FY
926482
Andrea Wright
Not Defined
PE.5.1 Customer Experience
Monitoring/No Info
Create customer satisfaction survey
Default
923345