Department Performance Reports Final

1. Will Rogers Memorial Center

Achieve greater than or equal to 55% Customer Satisfaction rating for services provided by the Will Rogers Memorial Center (WRMC).

Quarterly-FY

Actual

70.00%

75.00%

43.00%

Overall Target

High Variance (FY Target)

65.00%

Low Variance

45.00%

PE.1.2 Financial Performance

Reduce reliance on HOT

Quarterly-FY

Actual

33.40%

29.65%

Overall Target

High Variance (FY Target)

0%

Low Variance

30.00%

PE.1.3 Process Improvement

Revise and/or improve four (4) business processes to increase efficiency and cost savings to the department.

Quarterly-FY

Actual

2.00

Overall Target

1.00

High Variance (FY Target)

5.00

Low Variance

0.00

PE.1.4 People Development

Ensure 100% of the Will Rogers Memorial Center team members are engaged in a professional development activity.

Quarterly-FY

Actual

21.25%

Overall Target

100.00%

High Variance (FY Target)

100.00%

Low Variance

25.00%

2. Convention Center

PE.2.1 Customer Experience

Achieve greater than or equal to 55% Customer Satisfaction rating for services provided by the Fort Worth Convention Center using Net Promoter's Score

Quarterly-FY

Actual

33.00%

100.00%

75.00%

Overall Target

55.00%

High Variance (FY Target)

65.00%

Low Variance

45.00%

Increase combined social Media followers for the Public Events Dept. (WRMC by 20% and FWCC by 20%)

Quarterly-FY

Actual

22.00%

30.00%

32.00%

Overall Target

High Variance (FY Target)

20.00%

Low Variance

10.00%

PE.2.2 Financial Performance

Reduce reliance on HOT

Quarterly-FY

Actual

33.40%

29.65%

Overall Target

High Variance (FY Target)

Low Variance

PE.2.3 Process Improvement

Revise and/or improve four (4) business processes to increase efficiency and cost savings to the department.

Quarterly-FY

Actual

4.00

5.00

4.00

Overall Target

1.00

High Variance (FY Target)

Low Variance

PE.2.4 People Development

Ensure 100% of the Fort Worth Covention Center team members are engaged in a professional development activity.

Quarterly-FY

Actual

25.00%

Overall Target

100.00%

High Variance (FY Target)

100.00%

Low Variance

25.00%

3. Office of Outdoor Events (ODE)

PE.3.1 Customer Experience

Average greater than or equal to a 55% customer satisfaction rating for services provided by the Office of Outdoor Events (ODE) Subject to revision.

Quarterly-FY

Actual

0%

100.00%

Overall Target

55.00%

High Variance (FY Target)

65.00%

Low Variance

45.00%

PE.3.2 Financial Performance

Cost Recovery (Rev/Exp)

Default

Actual

Overall Target

High Variance (FY Target)

Low Variance

PE.3.3 Process Improvement

Decrease the number of permit exceptions by 5%

Quarterly-FY

Actual

0.00

Overall Target

High Variance (FY Target)

Low Variance

PE.3.4 People Development

Ensure 100% of the Office of Outdoor Events team is engaged in a professional development activity.

Quarterly-FY

Actual

100.00%

Overall Target

100.00%

High Variance (FY Target)

100.00%

Low Variance

25.00%

4. Event Trust Fund (ETF)

PE.4.1 Customer Experience

Average greater than or equal to a 55% customer satisfaction rating for services provided by the Event Trust Fund (ETF)-Subject to revision.

Quarterly-FY

Actual

0%

67.00%

0%

Overall Target

55.00%

High Variance (FY Target)

55.00%

Low Variance

45.00%

PE.4.2 Financial Performance

100% on-time submission of event applications for the Event Trust Fund

Annual-FY

Actual

Overall Target

High Variance (FY Target)

100.00%

Low Variance

25.00%

PE.4.3 Process Improvement

Revise and/or improve four (4) business processess

Quarterly-FY

Actual

100.00%

Overall Target

High Variance (FY Target)

Low Variance

PE.4.4 People Development

Ensure 100% of the Event Trust Fund team is engaged in a professional development activity.

Quarterly-FY

Actual

100.00%

Overall Target

High Variance (FY Target)

100.00%

Low Variance

25.00%

5. Visit Fort Worth (VFW)

PE.5.1 Customer Experience

Create customer satisfaction survey

Default

Actual

Overall Target

High Variance (FY Target)

Low Variance

SCORECARD: 12-month Rolling Status