DASHBOARD: All ChartsPE-Public Events |
| | # of permits issued by the Office of Outdoor Events (ARCHIVED) # of permits issued by the Office of Outdoor Events |
| | Outdoor event permits issued (ARCHIVED) # of permits issued by the Office of Outdoor Events. (Measure needs to be updated) |
| | Completed projects within the budget year (ARCHIVED) Completed projects within the budget year |
| | Culture & Tourism Fund Revenue (ARCHIVED) Meet or exceed the Culture & Tourism fiscal year revenue goal. |
| | FWCC Revenue (ARCHIVED) Meet or exceed the FWCC's fiscal year revenue goal. |
| | WRMC Revenue (ARCHIVED) Meet or exceed the WRMC's fiscal year revenue goal. |
| | Maintenance and improvement expenses (FWCC) (ARCHIVED) Operate FWCC facilities within approved Expense budget. |
| | Maintenance and improvement expenses (WRMC) (ARCHIVED) Operate WRMC facilities within approved Expense budget. |
| | 100% of team members engaged in professional development activity. Ensure 100% of the Will Rogers Memorial Center team members are engaged in a professional development activity. |
| | 100% of team members engaged in professional development activity. Ensure 100% of the Fort Worth Covention Center team members are engaged in a professional development activity. |
| | 100% of team members engaged in professional development activity. Ensure 100% of the Office of Outdoor Events team is engaged in a professional development activity. |
| | 100% of team members engaged in professional development activity. Ensure 100% of the Event Trust Fund team is engaged in a professional development activity. |
| | 100% on-time submission of event applications 100% on-time submission of event applications for the Event Trust Fund |
| | 100% on-time submission of event applications 100% on-time submission of event applications |
| | 90% of clients are satisfied with the quality of service at the FWCC. (ARCHIVED) 90% of clients are satisfied with the quality of service at the Fort Worth Convention Center (FWCC) |
| | % of clients satisfied (WRMC) (ARCHIVED) 90% of clients are satisfied with the quality of service at the Will Rogers Memorial Center (WRMC) |
| | Achieve average Customer Satisfaction score of greater than or equal to 90%-Subject to revision. Achieve greater than or equal to 55% Customer Satisfaction rating for services provided by the Will Rogers Memorial Center (WRMC). |
| | Achieve greater than or equal to 55% Customer Satisfaction-Goal subject to revision. Achieve greater than or equal to 55% Customer Satisfaction rating for services provided by the Fort Worth Convention Center using Net Promoter's Score |
| | Achieve average Customer Satisfaction score of greater than or equal to 90%-Subject to revision. Average greater than or equal to a 55% customer satisfaction rating for services provided by the Office of Outdoor Events (ODE) Subject to revision. |
| | Achieve average Customer Satisfaction score of greater than or equal to 90%-Subject to revision. Achieve average Customer Satisfaction score of greater than or equal to 90%-Subject to revision. |
| | Achieve average Customer Satisfaction score of greater than or equal to 90%-Subject to revision. Average greater than or equal to a 55% customer satisfaction rating for services provided by the Event Trust Fund (ETF)-Subject to revision. |
| | Completed projects within the budget year Completed projects within the budget year |
| | Completed projects within the budget year (ARCHIVED) Completed projects within the budget year |
| | Cost Recovery (Rev/Exp) Cost Recovery (Rev/Exp) |
| | Create customer satisfaction survey Create customer satisfaction survey |
| | Decrease the number of permit exceptions by 5% Decrease the number of permit exceptions by 5% |
| | Decrease the number of permit exceptions by 5% Decrease the number of permit exceptions by 5% |
| | Develop template for Dickies Arena and Visit Fort Worth Revise and/or improve four (4) business processess |
| | Develop template for Dickies Arena and Visit Fort Worth Develop template for Dickies Arena and Visit Fort Worth |
| | Attendance (FWCC) (ARCHIVED) FWCC Attendance |
| | Event Days (FWCC) (ARCHIVED) FWCC Event Days |
| | Use Days (FWCC) (ARCHIVED) FWCC Use Days |
| | Generate X number of hotel room nights Generate X number of hotel room nights |
| | Increase revenue from local/corporate market Increase revenue from local/corporate market |
| | Increase Social Media followers by 20% ​Increase combined social Media followers for the Public Events Dept. (WRMC by 20% and FWCC by 20%​) |
| | Hotel room nights booked Meet or exceed 282,500 future room nights booked for Fort Worth hotels. |
| | Meet or exceed budgeted hotel occupancy tax (HOT) revenue Meet or exceed budgeted hotel occupancy tax (HOT) revenue |
| | Hotel Occupancy Tax Revenue Meet or exceed budgeted hotel occupancy tax (HOT) revenue. |
| | Meet or exceed annual budgeted Sales Revenue goal for the Fort Worth Convention Center (FWCC) (ARCHIVED) Meet or exceed budgeted Sales Revenue goal for Fiscal Year for the Fort Worth Convention Center (FWCC) |
| | Meet or exceed annual budgeted Sales Revenue goal for the WRMC Meet or exceed budgeted Sales Revenue goal for Fiscal Year for the Will Rogers Memorial Center (WRMC) |
| | Reduce reliance on HOT Reduce reliance on HOT |
| | Reduce reliance on HOT Reduce reliance on HOT |
| | Revise/improve four (4) business processes ​​Revise and/or improve four (4) business processes to increase efficiency and cost savings to the department.​ |
| | Revise/improve four (4) business processes Revise and/or improve four (4) business processes to increase efficiency and cost savings to the department. |
| | Attendance (WRMC) WRMC Attendance |
| | Event Days (WRMC) WRMC Event Days |
| | Use Days (WRMC) WRMC Use Days |