Server uptime is critical because our server infrastructure houses all the data & applications used to conduct day-to-day business within the City of Fort Worth.   Our goal is to maintain Internet access to all these locations with an availability of 98% up time.

To measure availability for all necessary servers we must monitor the uptime of all physical and virtual servers ITS maintains.  These availability metrics must meet or exceed 98% uptime over the course of 3 months.

Availability percentage is calculated every hour and then aggregated daily, weekly, and then monthly. This aggregated value represents the proportion of time a service was unavailable to the total time measured. The singular value we report for this KPI will be a further aggregation of all our physical and virtual servers' availability.