| Meet service level targets for response to incident ticketsITS-Information Technology |
Measure Definition & Importance |
This is a measure of how quickly incidents in the Radio System are being resolved.
Analysis | |
Meet service level targets for response to incident tickets |
Service Areas |
-
ITS.2.4 Radio Services
ITS-Information Technology
Attachments |
Measure Data | Last Calculated 3 days ago |
| Period |  | Status | Actual | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|
| Oct-18 |  | Monitoring/No Info | ||||
| Nov-18 | | Monitoring/No Info | ||||
| Dec-18 | | Monitoring/No Info | ||||
| Jan-19 | | Monitoring/No Info | ||||
| Feb-19 | | Monitoring/No Info | ||||
| Mar-19 | | Monitoring/No Info | ||||
| Apr-19 | | Monitoring/No Info | ||||
| May-19 | | Monitoring/No Info | ||||
| Jun-19 | | Monitoring/No Info | ||||
| Jul-19 | | Monitoring/No Info | ||||
| Aug-19 | | Monitoring/No Info | ||||
| Sep-19 | | Monitoring/No Info | ||||
| Oct-19 | | Monitoring/No Info | ||||
| Nov-19 | | Monitoring/No Info | ||||
| Dec-19 | | Monitoring/No Info | ||||
| Jan-20 | | Monitoring/No Info | ||||
| Feb-20 | | Monitoring/No Info | ||||
| Mar-20 | | Monitoring/No Info | ||||
| Apr-20 | | Monitoring/No Info | ||||
| May-20 | | Monitoring/No Info | ||||
| Jun-20 | | Monitoring/No Info | ||||
| Jul-20 | | Monitoring/No Info | ||||
| Aug-20 | | Monitoring/No Info | ||||
| Sep-20 | | Monitoring/No Info | ||||
| Oct-20 | | On Target | 0.97% | 1.00% | 0.95% | 0.85% |
| Nov-20 | | On Target | 0.99% | 1.00% | 0.95% | 0.85% |
| Dec-20 | | On Target | 99.94% | 100.00% | 95.00% | 85.00% |
| Jan-21 |  | Lagging | 0.94% | 1.00% | 0.95% | 0.85% |
| Feb-21 | | On Target | 0.96% | 1.00% | 0.95% | 0.85% |
| Mar-21 | | Lagging | 0.92% | 1.00% | 0.95% | 0.85% |
| Apr-21 | | On Target | 0.97% | 1.00% | 0.95% | 0.85% |
| May-21 | | On Target | 0.96% | 1.00% | 0.95% | 0.85% |
| Jun-21 | | Lagging | 0.93% | 1.00% | 0.95% | 0.85% |
| Jul-21 | | On Target | 0.97% | 1.00% | 0.95% | 0.85% |
| Aug-21 | | On Target | 1.00% | 1.00% | 0.95% | 0.85% |
| Sep-21 | | On Target | 0.98% | 1.00% | 0.95% | 0.85% |
| Oct-21 | | On Target | 0.99% | 1.00% | 0.95% | 0.85% |
| Nov-21 | | Monitoring/No Info | 1.00% | 0.95% | 0.85% | |
| Dec-21 | | Monitoring/No Info | 1.00% | 0.95% | 0.85% | |
| Jan-22 | | Monitoring/No Info | ||||
| Feb-22 | | Monitoring/No Info | ||||
| Mar-22 | | Monitoring/No Info | ||||
| Apr-22 | | Monitoring/No Info | ||||
| May-22 | | Monitoring/No Info | ||||
| Jun-22 | | Monitoring/No Info | ||||
| Jul-22 | | Monitoring/No Info | ||||
| Aug-22 | | Monitoring/No Info | ||||
| Sep-22 | | Monitoring/No Info |
Data Source Details & Calculation Information |
Data source: Heat
Using the IT Solutions Dashboards and Metrics: Business Review-IT Manager Review: Breached Ticket Information, the Radio Services Senior Manager will record the monthly breached ticket percentage.
1-(# of breached tickets/total tickets)
Performance Liaison |
 | Gregg Heinzman (IT-Information Technology) |
Input Method |
Is this measure a KPI? |
Measure Type |
Comparative Data |
Data Owner |
Measure ID |
922894
Target Type |
Performance Liaison Notes |
Administrator Notes |