| Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 4ITS-Information Technology |
Measure Definition & Importance |
Applications and Database Incident ticket resolution meets or exceeds the communicated Service Level Agreement.
Analysis | |
Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 3 |
Service Areas |
-
ITS.1.2 Applications
ITS-Information Technology
Attachments |
Measure Data | Last Calculated 5 days ago |
| Period |  | Status | Heat tickets | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|
| Oct-18 |  | Monitoring/No Info | ||||
| Nov-18 | | Monitoring/No Info | ||||
| Dec-18 | | Monitoring/No Info | ||||
| Jan-19 | | Monitoring/No Info | ||||
| Feb-19 | | Monitoring/No Info | ||||
| Mar-19 | | Monitoring/No Info | ||||
| Apr-19 | | Monitoring/No Info | ||||
| May-19 | | Monitoring/No Info | ||||
| Jun-19 | | Monitoring/No Info | ||||
| Jul-19 | | Monitoring/No Info | ||||
| Aug-19 | | Monitoring/No Info | ||||
| Sep-19 | | Monitoring/No Info | ||||
| Oct-19 |  | Lagging | 85.48% | 100.00% | 90.00% | 75.00% |
| Nov-19 | | On Target | 90.77% | 100.00% | 90.00% | 75.00% |
| Dec-19 | | Lagging | 82.57% | 100.00% | 90.00% | 75.00% |
| Jan-20 | | Lagging | 78.09% | 100.00% | 90.00% | 75.00% |
| Feb-20 | | Lagging | 82.55% | 100.00% | 90.00% | 75.00% |
| Mar-20 | | Lagging | 76.26% | 100.00% | 90.00% | 75.00% |
| Apr-20 | | On Target | 96.35% | 100.00% | 90.00% | 75.00% |
| May-20 | | On Target | 97.12% | 100.00% | 90.00% | 75.00% |
| Jun-20 | | On Target | 98.39% | 100.00% | 90.00% | 75.00% |
| Jul-20 | | On Target | 100.00% | 100.00% | 90.00% | 75.00% |
| Aug-20 | | On Target | 96.65% | 100.00% | 90.00% | 75.00% |
| Sep-20 | | On Target | 99.19% | 100.00% | 90.00% | 75.00% |
| Oct-20 | | On Target | 95.32% | 100.00% | 90.00% | 75.00% |
| Nov-20 | | On Target | 93.75% | 100.00% | 90.00% | 75.00% |
| Dec-20 | | On Target | 99.55% | 100.00% | 90.00% | 75.00% |
| Jan-21 | | On Target | 97.52% | 100.00% | 90.00% | 75.00% |
| Feb-21 | | On Target | 98.45% | 100.00% | 90.00% | 75.00% |
| Mar-21 | | On Target | 97.48% | 100.00% | 90.00% | 75.00% |
| Apr-21 | | On Target | 98.25% | 100.00% | 90.00% | 75.00% |
| May-21 | | On Target | 96.27% | 100.00% | 90.00% | 75.00% |
| Jun-21 | | On Target | 98.16% | 100.00% | 90.00% | 75.00% |
| Jul-21 | | On Target | 97.55% | 100.00% | 90.00% | 75.00% |
| Aug-21 | | On Target | 98.63% | 100.00% | 90.00% | 75.00% |
| Sep-21 | | On Target | 97.37% | 100.00% | 90.00% | 75.00% |
| Oct-21 | | On Target | 98.14% | 100.00% | 90.00% | 75.00% |
| Nov-21 | | Monitoring/No Info | 100.00% | 90.00% | 75.00% | |
| Dec-21 | | Monitoring/No Info | 100.00% | 90.00% | 75.00% | |
| Jan-22 | | Monitoring/No Info | 100.00% | 90.00% | 75.00% | |
| Feb-22 | | Monitoring/No Info | 100.00% | 90.00% | 75.00% | |
| Mar-22 | | Monitoring/No Info | 100.00% | 90.00% | 75.00% | |
| Apr-22 | | Monitoring/No Info | 100.00% | 90.00% | 75.00% | |
| May-22 | | Monitoring/No Info | 100.00% | 90.00% | 75.00% | |
| Jun-22 | | Monitoring/No Info | 100.00% | 90.00% | 75.00% | |
| Jul-22 | | Monitoring/No Info | 100.00% | 90.00% | 75.00% | |
| Aug-22 | | Monitoring/No Info | 100.00% | 90.00% | 75.00% | |
| Sep-22 | | Monitoring/No Info | 100.00% | 90.00% | 75.00% |
Data Source Details & Calculation Information |
HEAT - Applications and Database HEAT Tickets
HEAT Tickets assigned to Applications that are Severity Level 4 are resolved within 4 business days, % of the time.
# of Applications and Database HEAT tickets that are Severity 4, resolved in 4 business days
----------------------------------------------------------------------------------------------------------------------------- *100
# of Applications and Database HEAT Tickets that are Severity 4
Performance Liaison |
 | Gregg Heinzman (IT-Information Technology) |
Input Method |
Is this measure a KPI? |
Measure Type |
Comparative Data |
Data Owner |
Measure ID |
784890
Target Type |
Performance Liaison Notes |
Administrator Notes |