On Target

(ARCHIVE) Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 3

ITS-Information Technology
Measure Definition & Importance

Applications and Database Incident ticket resolution meets or exceeds the communicated Service Level Agreement.
Analysis
Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 2
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 1.
End of interactive chart.
Service Areas
Attachments
Measure Data
Last Calculated 5 days ago
Period Status Heat tickets Overall Target High Variance (FY Target) Low Variance
Oct-18 Monitoring/No Info
Nov-18 Monitoring/No Info
Dec-18 Monitoring/No Info
Jan-19 Monitoring/No Info
Feb-19 Monitoring/No Info
Mar-19 Monitoring/No Info
Apr-19 Monitoring/No Info
May-19 Monitoring/No Info
Jun-19 Monitoring/No Info
Jul-19 Monitoring/No Info
Aug-19 Monitoring/No Info
Sep-19 Monitoring/No Info
Oct-19 On Target 1.00 1.00 0.90 0.75
Nov-19 On Target 0.91 1.00 0.90 0.75
Dec-19 On Target 0.92 1.00 0.90 0.75
Jan-20 Lagging 0.83 1.00 0.90 0.75
Feb-20 On Target 1.00 1.00 0.90 0.75
Mar-20 On Target 1.00 1.00 0.90 0.75
Apr-20 On Target 1.00 1.00 0.90 0.75
May-20 On Target 1.00 1.00 0.90 0.75
Jun-20 On Target 0.93 1.00 0.90 0.75
Jul-20 On Target 1.00 1.00 0.90 0.75
Aug-20 On Target 1.00 1.00 0.90 0.75
Sep-20 On Target 1.00 1.00 0.90 0.75
Oct-20 On Target 1.00 1.00 0.90 0.75
Nov-20 On Target 0.94 1.00 0.90 0.75
Dec-20 On Target 0.95 1.00 0.90 0.75
Jan-21 On Target 0.91 1.00 0.90 0.75
Feb-21 On Target 1.00 1.00 0.90 0.75
Mar-21 On Target 1.00 1.00 0.90 0.75
Apr-21 On Target 1.00 1.00 0.90 0.75
May-21 Lagging 0.89 1.00 0.90 0.75
Jun-21 On Target 1.00 1.00 0.90 0.75
Jul-21 On Target 1.00 1.00 0.90 0.75
Aug-21 On Target 1.00 1.00 0.90 0.75
Sep-21 On Target 1.00 1.00 0.90 0.75
Oct-21 On Target 0.96 1.00 0.90 0.75
Nov-21 Monitoring/No Info 1.00 0.90 0.75
Dec-21 Monitoring/No Info 1.00 0.90 0.75
Jan-22 Monitoring/No Info
Feb-22 Monitoring/No Info
Mar-22 Monitoring/No Info
Apr-22 Monitoring/No Info
May-22 Monitoring/No Info
Jun-22 Monitoring/No Info
Jul-22 Monitoring/No Info
Aug-22 Monitoring/No Info
Sep-22 Monitoring/No Info
Data Source Details & Calculation Information

HEAT - Applications  and Database HEAT Tickets

HEAT Tickets assigned to Applications that are Severity Level 3 are resolved within 2 business days, % of the time.


# of Applications and Database HEAT tickets that are Severity 3, resolved in 2 business days
-----------------------------------------------------------------------------------------------------------------------------   *100
# of Applications and Database HEAT Tickets that are Severity 3
Performance Liaison
Gregg Heinzman (IT-Information Technology)
Input Method
Is this measure a KPI?
Yes
Measure Type
Outcome
Comparative Data
No
Data Owner
Mark Deboer, David Zellmer
Measure ID
784889
Target Type
  • First Time Measuring
    •
    Performance Liaison Notes
    Administrator Notes