| (ARCHIVE) Max call abandonment rate DCMITS-Information Technology |
Measure Definition & Importance |
The Data Center seeks to provide good customer service by promptly answering calls.
Analysis | |
Max call abandonment rate |
Service Areas |
Attachments |
Measure Data | Last Calculated 3 days ago |
| Period |  | Status | Calls abandoned | # of calls abandoned | # of calls received | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|---|---|
| Oct-18 |  | Monitoring/No Info | ||||||
| Nov-18 | | Monitoring/No Info | ||||||
| Dec-18 | | Monitoring/No Info | ||||||
| Jan-19 | | Monitoring/No Info | ||||||
| Feb-19 | | Monitoring/No Info | ||||||
| Mar-19 | | Monitoring/No Info | ||||||
| Apr-19 | | Monitoring/No Info | ||||||
| May-19 | | Monitoring/No Info | ||||||
| Jun-19 | | Monitoring/No Info | ||||||
| Jul-19 | | Monitoring/No Info | ||||||
| Aug-19 | | Monitoring/No Info | ||||||
| Sep-19 | | Monitoring/No Info | ||||||
| Oct-19 | | On Target | 19.92 | 51.00 | 256.00 | 20.00 | 40.00 | 50.00 |
| Nov-19 | | On Target | 15.35 | 35.00 | 228.00 | 20.00 | 40.00 | 50.00 |
| Dec-19 | | On Target | 22.22 | 6.00 | 27.00 | 20.00 | 40.00 | 50.00 |
| Jan-20 | | On Target | 28.76 | 65.00 | 226.00 | 20.00 | 40.00 | 50.00 |
| Feb-20 | | On Target | 26.38 | 67.00 | 254.00 | 20.00 | 40.00 | 50.00 |
| Mar-20 | | On Target | 34.23 | 178.00 | 520.00 | 20.00 | 40.00 | 50.00 |
| Apr-20 | | On Target | 18.90 | 31.00 | 164.00 | 20.00 | 40.00 | 50.00 |
| May-20 | | On Target | 26.72 | 31.00 | 116.00 | 20.00 | 40.00 | 50.00 |
| Jun-20 | | On Target | 28.18 | 51.00 | 181.00 | 20.00 | 40.00 | 50.00 |
| Jul-20 | | On Target | 18.18 | 30.00 | 165.00 | 20.00 | 40.00 | 50.00 |
| Aug-20 | | On Target | 20.11 | 37.00 | 184.00 | 20.00 | 40.00 | 50.00 |
| Sep-20 | | On Target | 20.33 | 37.00 | 182.00 | 20.00 | 40.00 | 50.00 |
| Oct-20 | | On Target | 20.89 | 33.00 | 158.00 | 20.00 | 40.00 | 50.00 |
| Nov-20 | | On Target | 18.45 | 31.00 | 168.00 | 20.00 | 40.00 | 50.00 |
| Dec-20 | | On Target | 20.00 | 3.00 | 15.00 | 20.00 | 40.00 | 50.00 |
| Jan-21 | | On Target | 17.24 | 5.00 | 29.00 | 20.00 | 40.00 | 50.00 |
| Feb-21 | | On Target | 27.69 | 36.00 | 130.00 | 20.00 | 40.00 | 50.00 |
| Mar-21 | | On Target | 20.00 | 6.00 | 30.00 | 20.00 | 40.00 | 50.00 |
| Apr-21 | | On Target | 16.37 | 37.00 | 226.00 | 20.00 | 40.00 | 50.00 |
| May-21 |  | Lagging | 42.11 | 16.00 | 38.00 | 20.00 | 40.00 | 50.00 |
| Jun-21 | | On Target | 24.26 | 57.00 | 235.00 | 20.00 | 40.00 | 50.00 |
| Jul-21 | | On Target | 21.40 | 52.00 | 243.00 | 20.00 | 40.00 | 50.00 |
| Aug-21 | | On Target | 40.00 | 8.00 | 20.00 | 20.00 | 40.00 | 50.00 |
| Sep-21 | | On Target | 16.43 | 34.00 | 207.00 | 20.00 | 40.00 | 50.00 |
| Oct-21 | | Monitoring/No Info | 20.00 | 40.00 | 50.00 | |||
| Nov-21 | | Monitoring/No Info | 20.00 | 40.00 | 50.00 | |||
| Dec-21 | | Monitoring/No Info | 20.00 | 40.00 | 50.00 | |||
| Jan-22 | | Monitoring/No Info | ||||||
| Feb-22 | | Monitoring/No Info | ||||||
| Mar-22 | | Monitoring/No Info | ||||||
| Apr-22 | | Monitoring/No Info | ||||||
| May-22 | | Monitoring/No Info | ||||||
| Jun-22 | | Monitoring/No Info | ||||||
| Jul-22 | | Monitoring/No Info | ||||||
| Aug-22 | | Monitoring/No Info | ||||||
| Sep-22 | | Monitoring/No Info |
Data Source Details & Calculation Information |
Data Source: Phone System
# of calls abandoned,
# of calls received during the month.
# of calls abandoned
--------------------------------------------------- *100
# of calls received
Performance Liaison |
 | Gregg Heinzman (IT-Information Technology) |
Input Method |
Is this measure a KPI? |
Measure Type |
Comparative Data |
Data Owner |
Measure ID |
784886
Target Type |
Performance Liaison Notes |
Administrator Notes |