| Execution of after action reports for outagesITS-Information Technology |
Measure Definition & Importance |
Understanding why an outage occurred can help prevent future outages by capturing lessons learned.
Analysis | |
Execution of After Action Reports for Outages |
Service Areas |
-
ITS.2.2 Data Center Management
ITS-Information Technology
Attachments |
Measure Data | Last Calculated 3 days ago |
| Period |  | Status | After action reports completed | # of after action reports created in timeframe | # of outages | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|---|---|
| Aug-16 |  | Monitoring/No Info | ||||||
| Q1-FY2017 | | Monitoring/No Info | ||||||
| Q2-FY2017 | | Monitoring/No Info | ||||||
| Q3-FY2017 | | Monitoring/No Info | ||||||
| Q4-FY2017 | | Monitoring/No Info | ||||||
| Q1-FY2018 | | Monitoring/No Info | ||||||
| Q2-FY2018 | | Monitoring/No Info | ||||||
| Q3-FY2018 | | Monitoring/No Info | ||||||
| Q4-FY2018 | | Monitoring/No Info | ||||||
| Q1-FY2019 | | Monitoring/No Info | ||||||
| Q2-FY2019 | | Monitoring/No Info | ||||||
| Q3-FY2019 | | Monitoring/No Info | ||||||
| Q4-FY2019 | | Monitoring/No Info | ||||||
| Q1-FY2020 | | On Target | 100.00% | 4.00 | 4.00 | 100.00% | 90.00% | 70.00% |
| Q2-FY2020 | | On Target | 100.00% | 6.00 | 6.00 | 100.00% | 90.00% | 70.00% |
| Q3-FY2020 | | On Target | 100.00% | 7.00 | 7.00 | 100.00% | 90.00% | 70.00% |
| Q4-FY2020 | | On Target | 100.00% | 3.00 | 3.00 | 100.00% | 90.00% | 70.00% |
| Q1-FY2021 |  | Insufficient Progress | 66.67% | 4.00 | 6.00 | 100.00% | 90.00% | 70.00% |
| Q2-FY2021 |  | Lagging | 85.71% | 6.00 | 7.00 | 100.00% | 90.00% | 70.00% |
| Q3-FY2021 | | Lagging | 75.00% | 3.00 | 4.00 | 100.00% | 90.00% | 70.00% |
| Q4-FY2021 | | On Target | 100.00% | 3.00 | 3.00 | 100.00% | 90.00% | 70.00% |
| Q1-FY2022 | | Monitoring/No Info | ||||||
| Q2-FY2022 | | Monitoring/No Info | ||||||
| Q3-FY2022 | | Monitoring/No Info | ||||||
| Q4-FY2022 | | Monitoring/No Info |
Data Source Details & Calculation Information |
Data source: HEAT
Date that After Action Report was completed for each Severity 0 or 1 outage
Date that the HEAT ticket was opened for each Severity 0 or 1 outage
Note: this is a Quarterly measurement as there are not enough Severity 0 or 1 outages to support Monthly reporting.
# of After Action Reports created within 3 days of the Severity 0 or 1 outage
--------------------------------------------------------------------------------------------------------- *100
# of severity 0 or 1 outages
Performance Liaison |
 | Gregg Heinzman (IT-Information Technology) |
Input Method |
Is this measure a KPI? |
Measure Type |
Comparative Data |
Data Owner |
Measure ID |
784884
Target Type |
Performance Liaison Notes |
Administrator Notes |