| (ARCHIVE) Infrastructure Support Team responds to new SharePoint requests in a timely manner.ITS-Information Technology |
Measure Definition & Importance |
SharePoint is increasingly used citywide to enable collaboration; therefore, timely response to new SharePoint requests is critical.
Analysis | |
Inrastructure Support Team responds to new SharePoint requests in a timely manner. |
Service Areas |
Attachments |
Measure Data | Last Calculated 5 days ago |
| Period |  | Status | SharePoint Responses | # of HEAT tickets for Sharepoint on time | total # of HEAT tickets received | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|---|---|
| Oct-18 | | Monitoring/No Info | ||||||
| Nov-18 | | Monitoring/No Info | ||||||
| Dec-18 | | Monitoring/No Info | ||||||
| Jan-19 | | Monitoring/No Info | ||||||
| Feb-19 | | Monitoring/No Info | ||||||
| Mar-19 | | Monitoring/No Info | ||||||
| Apr-19 | | Monitoring/No Info | ||||||
| May-19 | | Monitoring/No Info | ||||||
| Jun-19 | | Monitoring/No Info | ||||||
| Jul-19 | | Monitoring/No Info | ||||||
| Aug-19 | | Monitoring/No Info | ||||||
| Sep-19 | | Monitoring/No Info | ||||||
| Oct-19 |  | On Target | 85.71 | 12.00 | 14.00 | 100.00 | 80.00 | 60.00 |
| Nov-19 | | On Target | 100.00 | 10.00 | 10.00 | 100.00 | 80.00 | 60.00 |
| Dec-19 | | On Target | 100.00 | 5.00 | 5.00 | 100.00 | 80.00 | 60.00 |
| Jan-20 | | On Target | 100.00 | 4.00 | 4.00 | 100.00 | 80.00 | 60.00 |
| Feb-20 | | On Target | 87.50 | 7.00 | 8.00 | 100.00 | 80.00 | 60.00 |
| Mar-20 | | On Target | 100.00 | 10.00 | 10.00 | 100.00 | 80.00 | 60.00 |
| Apr-20 |  | Lagging | 75.00 | 3.00 | 4.00 | 100.00 | 80.00 | 60.00 |
| May-20 | | On Target | 100.00 | 4.00 | 4.00 | 100.00 | 80.00 | 60.00 |
| Jun-20 | | On Target | 100.00 | 2.00 | 2.00 | 100.00 | 80.00 | 60.00 |
| Jul-20 | | Lagging | 66.67 | 2.00 | 3.00 | 100.00 | 80.00 | 60.00 |
| Aug-20 | | On Target | 100.00 | 8.00 | 8.00 | 100.00 | 80.00 | 60.00 |
| Sep-20 | | On Target | 100.00 | 4.00 | 4.00 | 100.00 | 80.00 | 60.00 |
| Oct-20 | | Monitoring/No Info | ||||||
| Nov-20 | | Monitoring/No Info | ||||||
| Dec-20 | | Monitoring/No Info | ||||||
| Jan-21 | | Monitoring/No Info | ||||||
| Feb-21 | | Monitoring/No Info | ||||||
| Mar-21 | | Monitoring/No Info | ||||||
| Apr-21 | | Monitoring/No Info | ||||||
| May-21 | | Monitoring/No Info | ||||||
| Jun-21 | | Monitoring/No Info | ||||||
| Jul-21 | | Monitoring/No Info | ||||||
| Aug-21 | | Monitoring/No Info | ||||||
| Sep-21 | | Monitoring/No Info | ||||||
| Oct-21 | | Monitoring/No Info | ||||||
| Nov-21 | | Monitoring/No Info | ||||||
| Dec-21 | | Monitoring/No Info | ||||||
| Jan-22 | | Monitoring/No Info | ||||||
| Feb-22 | | Monitoring/No Info | ||||||
| Mar-22 | | Monitoring/No Info | ||||||
| Apr-22 | | Monitoring/No Info | ||||||
| May-22 | | Monitoring/No Info | ||||||
| Jun-22 | | Monitoring/No Info | ||||||
| Jul-22 | | Monitoring/No Info | ||||||
| Aug-22 | | Monitoring/No Info | ||||||
| Sep-22 | | Monitoring/No Info |
Data Source Details & Calculation Information |
Data Source: HEAT
HEAT tickets will indicate that this is a SharePoint request and these tickets will be closed when a response is provided.
# of HEAT Tickets for SharePoint requests where a response was provided within 10 business days
------------------------------------------------------------------------------------------------------------------------------------ * 100
# of HEAT Tickets for SharePoint requests received during the month
Performance Liaison |
 | Gregg Heinzman (IT-Information Technology) |
Input Method |
Is this measure a KPI? |
Measure Type |
Comparative Data |
Data Owner |
Measure ID |
777944
Target Type |
Performance Liaison Notes |
Administrator Notes |