| 95% of computer unit refreshes are completed on schedule.ITS-Information Technology |
Analysis | |
Measure Definition & Importance |
Systematic replacement of computing hardware avoids problems and ensures that hardware is capable of running Operating System and application software. This also avoids maintenance issues.
A schedule is established to replace computing hardware to ensure that all units are refreshed in a timely manner. An initial schedule is created and is adjusted as conditions warrant.
The measurement will be based on the approved re-baselined schedule.
95% of computer unit refreshes are completed on schedule. |
Service Areas |
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ITS.2.3 Customer Service & End User Experience
ITS-Information Technology
Attachments |
Measure Data | Last Calculated 3 days ago |
| Period |  | Status | Actual | # of units refreshed | # of units due | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|---|---|
| Aug-16 |  | Monitoring/No Info | ||||||
| Q1-FY2017 |  | Insufficient Progress | 79.44% | 143.00 | 180.00 | 95.00% | 80.00% | |
| Q2-FY2017 |  | Lagging | 92.69% | 609.00 | 657.00 | 95.00% | 80.00% | |
| Q3-FY2017 | | Insufficient Progress | 73.93% | 312.00 | 422.00 | 95.00% | 80.00% | |
| Q4-FY2017 | | On Target | 98.57% | 69.00 | 70.00 | 95.00% | 80.00% | |
| Q1-FY2018 | | On Target | 100.00% | 6.00 | 6.00 | 95.00% | 80.00% | |
| Q2-FY2018 | | On Target | 120.93% | 104.00 | 86.00 | 95.00% | 80.00% | |
| Q3-FY2018 | | Lagging | 93.63% | 397.00 | 424.00 | 95.00% | 80.00% | |
| Q4-FY2018 | | On Target | 107.69% | 126.00 | 117.00 | 95.00% | 80.00% | |
| Q1-FY2019 | | Lagging | 83.60% | 265.00 | 317.00 | 95.00% | 80.00% | |
| Q2-FY2019 | | On Target | 119.08% | 337.00 | 283.00 | 95.00% | 80.00% | |
| Q3-FY2019 | | On Target | 112.31% | 374.00 | 333.00 | 95.00% | 80.00% | |
| Q4-FY2019 | | Insufficient Progress | 48.57% | 85.00 | 175.00 | 95.00% | 80.00% | |
| Q1-FY2020 | | On Target | 106.02% | 229.00 | 216.00 | 100.00% | 95.00% | 80.00% |
| Q2-FY2020 | | On Target | 120.39% | 372.00 | 309.00 | 100.00% | 95.00% | 80.00% |
| Q3-FY2020 | | Monitoring/No Info | 474.00 | 0.00 | 100.00% | 95.00% | 80.00% | |
| Q4-FY2020 | | Monitoring/No Info | 494.00 | 0.00 | 100.00% | 95.00% | 80.00% | |
| Q1-FY2021 | | Insufficient Progress | 69.44% | 150.00 | 216.00 | 100.00% | 95.00% | 80.00% |
| Q2-FY2021 | | On Target | 95.11% | 350.00 | 368.00 | 100.00% | 95.00% | 80.00% |
| Q3-FY2021 | | On Target | 99.01% | 502.00 | 507.00 | 100.00% | 95.00% | 80.00% |
| Q4-FY2021 | | On Target | 185.24% | 502.00 | 271.00 | 100.00% | 95.00% | 80.00% |
| Q1-FY2022 | | Monitoring/No Info | 100.00% | 95.00% | 80.00% | |||
| Q2-FY2022 | | Monitoring/No Info | ||||||
| Q3-FY2022 | | Monitoring/No Info | ||||||
| Q4-FY2022 | | Monitoring/No Info |
Data Source Details & Calculation Information |
Schedule = approved revised schedule
(# of units refreshed on schedule / Total # of units refreshed)*100
Measure Type |
Target Type |
Measure ID |
456011