The Internet network ramp is one of the most critical aspects of how we conduct our work and fulfill our responsibilities to the City of Fort Worth. Reliable access to information resources over the internet is mission critical for our public safety agencies. Our goal is to maintain an internet access for our public safety agencies so that it is available 99% of the time.

To measure availability for Public Safety, we examine the performance of a number of services. First we must have Core internet at or above 99%. Second we verify that all vendor circuits affecting Fire and PD are above 99% uptime. Lastly, we measure all Meraki VPN tunnels to be sure that they have maintained at least 99% uptime. These availability metrics must meet or exceed 99% uptime over the course of 3 months

Availability percentage is calculated every hour and then aggregated daily, weekly, and then monthly. This aggregated value represents the proportion of time a service was unavailable to the total time measured. The singular value we report for this KPI will be a further aggregation of our vendor circuits affecting PD and FD; Meraki VPNs affecting PD and FD; and Core internet availability