| (ARCHIVE) Average customer satisfaction survey response of at least 15%.ITS-Information Technology |
Analysis | |
Measure Definition & Importance |
From ITSM, this is a measure of the survey participation rate where we send surveys to every 10th ticket owner/customer. It is important to track the participation rate to balance against the actual satisfaction rate to see how genuine the measurement is. Low participation rate with a high satisfaction rate would be suspect, for example. (Percentage from 10/1/2014 to 9/30/2015 = 17.4%)
Average survey response |
Service Areas |
Attachments |
Average survey response (YOY) |
Measure Data | Last Calculated a year ago |
| Period | | Status | Actual | # responses | # surveys | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|---|---|
| Oct-18 |  | Insufficient Progress | 7.01% | 199.00 | 2,840.00 | 50.00% | 15.00% | 10.00% |
| Nov-18 |  | Lagging | 14.12% | 231.00 | 1,636.00 | 50.00% | 15.00% | 10.00% |
| Dec-18 | | Lagging | 14.53% | 92.00 | 633.00 | 50.00% | 15.00% | 10.00% |
| Jan-19 | | Insufficient Progress | 9.01% | 78.00 | 866.00 | 50.00% | 15.00% | 10.00% |
| Feb-19 | | Lagging | 12.26% | 91.00 | 742.00 | 50.00% | 15.00% | 10.00% |
| Mar-19 | | Lagging | 13.24% | 85.00 | 642.00 | 50.00% | 15.00% | 10.00% |
| Apr-19 | | Insufficient Progress | 9.98% | 61.00 | 611.00 | 50.00% | 15.00% | 10.00% |
| May-19 | | Lagging | 12.24% | 72.00 | 588.00 | 50.00% | 15.00% | 10.00% |
| Jun-19 | | Lagging | 10.25% | 58.00 | 566.00 | 50.00% | 15.00% | 10.00% |
| Jul-19 | | Lagging | 13.03% | 71.00 | 545.00 | 50.00% | 15.00% | 10.00% |
| Aug-19 | | Insufficient Progress | 8.20% | 42.00 | 512.00 | 50.00% | 15.00% | 10.00% |
| Sep-19 | | Lagging | 10.26% | 48.00 | 468.00 | 50.00% | 15.00% | 10.00% |
| Oct-19 |  | Monitoring/No Info | 50.00% | 15.00% | 10.00% | |||
| Nov-19 | | Monitoring/No Info | 50.00% | 15.00% | 10.00% | |||
| Dec-19 | | Monitoring/No Info | 50.00% | 15.00% | 10.00% | |||
| Jan-20 | | Monitoring/No Info | ||||||
| Feb-20 | | Monitoring/No Info | ||||||
| Mar-20 | | Monitoring/No Info | ||||||
| Apr-20 | | Monitoring/No Info | ||||||
| May-20 | | Monitoring/No Info | ||||||
| Jun-20 | | Monitoring/No Info | ||||||
| Jul-20 | | Monitoring/No Info | ||||||
| Aug-20 | | Monitoring/No Info | ||||||
| Sep-20 | | Monitoring/No Info | ||||||
| Oct-20 | | Monitoring/No Info | ||||||
| Nov-20 | | Monitoring/No Info | ||||||
| Dec-20 | | Monitoring/No Info | ||||||
| Jan-21 | | Monitoring/No Info | ||||||
| Feb-21 | | Monitoring/No Info | ||||||
| Mar-21 | | Monitoring/No Info | ||||||
| Apr-21 | | Monitoring/No Info | ||||||
| May-21 | | Monitoring/No Info | ||||||
| Jun-21 | | Monitoring/No Info | ||||||
| Jul-21 | | Monitoring/No Info | ||||||
| Aug-21 | | Monitoring/No Info | ||||||
| Sep-21 | | Not Defined | ||||||
| Oct-21 | | Not Defined | ||||||
| Nov-21 | | Not Defined | ||||||
| Dec-21 | | Not Defined | ||||||
| Jan-22 | | Not Defined | ||||||
| Feb-22 | | Not Defined | ||||||
| Mar-22 | | Not Defined | ||||||
| Apr-22 | | Not Defined | ||||||
| May-22 | | Not Defined | ||||||
| Jun-22 | | Not Defined | ||||||
| Jul-22 | | Not Defined | ||||||
| Aug-22 | | Not Defined | ||||||
| Sep-22 | | Not Defined |
Data Source Details & Calculation Information |
Survey data is captured within ITSM and reported from the ITSM database on SQL01V\SQL01INST.
Report can be found here:
http://sqlreporting.cfwnet.org/Reports/Pages/Repor...
Actual = Total number of responses divided by total number of surveys sent * 100 = percentage of survey responses/sent
Data Owner |
Target Type |