| Reopening Tickets - % of tickets reopenedITS-Information Technology |
Measure Definition & Importance |
Reopening tickets indicates that the work was not completed the first time.
Analysis | |
Reopening Tickets - % of tickets reopened |
Service Areas |
-
ITS.2.3 Customer Service & End User Experience
ITS-Information Technology
Attachments |
Measure Data | Last Calculated 3 hours ago |
| Period |  | Status | Actual | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|
| Oct-18 | | Monitoring/No Info | ||||
| Nov-18 | | Monitoring/No Info | ||||
| Dec-18 | | Monitoring/No Info | ||||
| Jan-19 | | Monitoring/No Info | ||||
| Feb-19 | | Monitoring/No Info | ||||
| Mar-19 | | Monitoring/No Info | ||||
| Apr-19 | | Monitoring/No Info | ||||
| May-19 | | Monitoring/No Info | ||||
| Jun-19 | | Monitoring/No Info | ||||
| Jul-19 | | Monitoring/No Info | ||||
| Aug-19 | | Monitoring/No Info | ||||
| Sep-19 | | Monitoring/No Info | ||||
| Oct-19 | | Monitoring/No Info | ||||
| Nov-19 | | Monitoring/No Info | ||||
| Dec-19 | | Monitoring/No Info | ||||
| Jan-20 | | Monitoring/No Info | ||||
| Feb-20 | | Monitoring/No Info | ||||
| Mar-20 | | Monitoring/No Info | ||||
| Apr-20 | | Monitoring/No Info | ||||
| May-20 | | Monitoring/No Info | ||||
| Jun-20 | | Monitoring/No Info | ||||
| Jul-20 | | Monitoring/No Info | ||||
| Aug-20 | | Monitoring/No Info | ||||
| Sep-20 | | Monitoring/No Info | ||||
| Oct-20 | | Monitoring/No Info | ||||
| Nov-20 | | Monitoring/No Info | ||||
| Dec-20 | | Monitoring/No Info | ||||
| Jan-21 | | Monitoring/No Info | ||||
| Feb-21 | | Monitoring/No Info | ||||
| Mar-21 | | Monitoring/No Info | ||||
| Apr-21 | | Monitoring/No Info | ||||
| May-21 | | Monitoring/No Info | ||||
| Jun-21 | | Monitoring/No Info | ||||
| Jul-21 | | Monitoring/No Info | ||||
| Aug-21 | | Monitoring/No Info | ||||
| Sep-21 | | Monitoring/No Info | ||||
| Oct-21 | | Monitoring/No Info | 100.00% | 15.00% | 25.00% | |
| Nov-21 | | Monitoring/No Info | 100.00% | 15.00% | 25.00% | |
| Dec-21 | | Monitoring/No Info | 100.00% | 15.00% | 25.00% | |
| Jan-22 | | Monitoring/No Info | 100.00% | 15.00% | 25.00% | |
| Feb-22 | | Monitoring/No Info | 100.00% | 15.00% | 25.00% | |
| Mar-22 | | Monitoring/No Info | 100.00% | 15.00% | 25.00% | |
| Apr-22 | | Monitoring/No Info | 100.00% | 15.00% | 25.00% | |
| May-22 | | Monitoring/No Info | 100.00% | 15.00% | 25.00% | |
| Jun-22 | | Monitoring/No Info | 100.00% | 15.00% | 25.00% | |
| Jul-22 | | Monitoring/No Info | 100.00% | 15.00% | 25.00% | |
| Aug-22 | | Monitoring/No Info | 100.00% | 15.00% | 25.00% | |
| Sep-22 | | Monitoring/No Info | 100.00% | 15.00% | 25.00% |
Data Source Details & Calculation Information |
HEAT system
# of HEAT Tickets reopened
--------------------------------------------------- *100
# of total HEAT Tickets for the month
Performance Liaison |
 | Gregg Heinzman (IT-Information Technology) |
Input Method |
Is this measure a KPI? |
Measure Type |
Comparative Data |
Data Owner |
Measure ID |
1170875
Target Type |
Performance Liaison Notes |
Administrator Notes |