• Project and Task List
  • SCORECARD: Red Status Details
  • SCORECARD: 12-month Rolling Status
  • SCORECARD: 6-month Rolling Status (ACM Report)
  • DASHBOARD: All Charts
  • REFERENCE: Measure Info
  • Fort Worth Department Performance Scorecards (Current)
  • AV-Aviation
  • CAO-City Attorney's Office
  • CSO-City Secretary's Office
  • FD-Fire Department
  • CC-Code Compliance
  • CMO-City Manager's Office
  • PARD-Parks & Recreation
  • CPE-Communications
  • ED-Economic Development
  • FMS-Financial Mgmt Services
  • HR-Human Resources
  • IA-Internal Audit
  • ITS-Information Technology
  • LIB-Library
  • MC-Municipal Court
  • NS-Neighborhood Services
  • P&D-Planning & Development
  • P&DA-Planning & Data Analytics
  • PD-Police Department
  • PE-Public Events
  • PM-Property Management
  • TPW - Transportation / Public Works
  • WTR-Water
  • D&I - Diversity and Inclusion
  • DS- Development Services
  • ITS.1.1 Analysis & Planning
  • ITS.1.2 Applications
  • ITS.2.1 Infrastructure Support & Disaster Recovery
  • ITS.2.2 Data Center Management
  • ITS.2.3 Customer Service & End User Experience
  • ITS.2.4 Radio Services
  • ITS.3.1 Security
  • % of deliverables that were due during the month that were due and successfully completed during the month.
  • 60% of SSL Certificate installation dates are renewed at least 30 days prior to expiration.
  • Projects are completed on or before the Original Planned Completion Date
  • Each project that is completed has 2 or fewer Project Change Requests
  • Capital Projects that are approved by October 1 are initiated by April 1 o fthe following year
  • Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 4
  • Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 0 and 1
  • Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 2 and 3
  • Applications and Databases - HEAT Tickets met Service Level Objectives - Requests
  • Core Internet Availability
  • Public Safety Intranet Availability
  • All Other Intranet Availability
  • Server Patching
  • Server Uptime
  • Execution of after action reports for outages
  • Initial outage communications
  • Safety and Security - Badge access request completed within 24 hours
  • Safety and Security - Incidents resolved within 7 days
  • Backup completion or storage
  • Calls are resolved on the first contact with the Help Desk
  • Average call abandonment rate CS
  • 95% of computer unit refreshes are completed on schedule.
  • 96.5% of customers are satisfied with response to IT requests/tickets.
  • Patch Management - EndPoints
  • Reopening Tickets - % of tickets reopened
  • Meet service level targets for response to incident tickets
  • 99.99% availability for the Fort Worth Regional Radio System
  • Communications availability of all outdoor warning sirens
  • # security risk assessments performed on computer software or network connected devices
  • 99% of employees have completed annual cyber security awareness training.
  • (ARCHIVE) Help Desk - Average On Hold Before Answer Average Rate not greater than 120 seconds.
  • (ARCHIVE) Max call abandonment rate DCM
  • (ARCHIVE) Average call abandonment rate DCM
  • (ARCHIVE) Average time callers are on hold CS
  • (ARCHIVE) Average customer satisfaction survey response of at least 15%.
  • (ARCHIVE) 90% of CAD Severity 0 and 1 support tickets resolved in 1 hour.
  • (ARCHIVE) 90% of ERP tickets assigned in the ITSM system are resolved within 5 days.
  • (ARCHIVE) % of ERP tickets assigned in the ITSM system are resolved within 10 days
  • (ARCHIVE) 60% of critical security vulnerabilities in the DMZ are remediated within 30 days of discovery .
  • (ARCHIVE) 90% of project approach documents created within 10 days of project receipt.
  • (Archived) 95% availability for tier III internet.
  • (ARCHIVE) Infrastructure Support Team responds to new SharePoint requests in a timely manner.
  • (ARCHIVE) Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 3
  • (ARCHIVE) Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 2
  • (ARCHIVE) ITS Projects that are owned by the PMO office consistently follow ITS Project methodology, as measured by the % of time the methodology was followed correctly for each project.
  • (ARCHIVE) ITS Projects that are not owned by the Project Management Office consistently follow ITS Project methodology, as measured by the % of time the methodology was followed correctly for each project.
  • (ARCHIVE) 5% increase in use of the Fort Worth Regional Radio System channel use without affecting system availability.
  • (ARCHIVE) Maximum time callers are on hold (Percentage of calls on hold for 10 minutes or less) DCM (ARCHIVE)

SCORECARD: Red Status Details

ITS-Information Technology
Service Areas Measures Series Name Series Status Analysis Data Owner
Jun-21 Jul-21 Aug-21 Sep-21
On Target
ITS.1.1 Analysis & Planning
Insufficient Progress
% of deliverables that were due during the month that were due and successfully completed during the month.
% of successful deliverables
Lagging
67.00%
Lagging
67.50%
Lagging
62.00%
Insufficient Progress
53.00%
Leah Huff
Overall Target
100.00%
100.00%
100.00%
100.00%
High Variance (FY Target)
85.00%
85.00%
85.00%
85.00%
Low Variance
60.00%
60.00%
60.00%
60.00%
Lagging
ITS.3.1 Security
Insufficient Progress
99% of employees have completed annual cyber security awareness training.
Actual
On Target
99.18%
Insufficient Progress
97.37%
Insufficient Progress
97.09%
Insufficient Progress
97.97%
Pao Vang
FYTD Actual
97.39%
97.39%
97.36%
97.41%