DASHBOARD: All ChartsITS-Information Technology |
 | Help Desk - Average On Hold Before Answer Average Rate not greater than 120 seconds. (ARCHIVE) Help Desk - Average On Hold Before Answer Average Rate not greater than 120 seconds. |
Chart
Combination chart with 3 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 200.
End of interactive chart.
| | Core internet availability (YOY) Core Internet Availability |
Core internet availability (YOY)
Bar chart with 9 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 72 to 104.
End of interactive chart.
| | Core Iternet Availability Core Internet Availability |
Core internet availability
Combination chart with 4 data series.
The chart has 1 X axis displaying Core Internet Availability.
The chart has 1 Y axis displaying values. Range: 56 to 112.
End of interactive chart.
| | Public Safety internet availability Public Safety Intranet Availability |
Public Safety internet availability
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 56 to 112.
End of interactive chart.
| | Public Safety internet availability (YOY) Public Safety Intranet Availability |
Public Safety internet availability (YOY)
Bar chart with 7 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 72 to 104.
End of interactive chart.
| | Meet service level targets for response to incident tickets Meet service level targets for response to incident tickets |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Execution of After Action Reports for Outages Execution of after action reports for outages |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Calls are resolved on the first contact with the Help Desk Calls are resolved on the first contact with the Help Desk |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 4800.
End of interactive chart.
| | Average call abandonment rate Average call abandonment rate CS |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 600.
End of interactive chart.
| | Max call abandonment rate (ARCHIVE) Max call abandonment rate DCM |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 60.
End of interactive chart.
| | # security risk assessments performed on computer software or network connected devices # security risk assessments performed on computer software or network connected devices |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 8.
End of interactive chart.
 | % of employees have completed annual cyber security awareness training 99% of employees have completed annual cyber security awareness training. |
% of employees have completed annual cyber security awareness training
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 175.
End of interactive chart.
| | % of employees have completed annual cyber security awareness training (YOY) 99% of employees have completed annual cyber security awareness training. |
% of employees have completed annual cyber security awareness training (YOY)
Bar chart with 10 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Initial Outage Communications Initial outage communications |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 3 Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 4 |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 0 Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 0 and 1 |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | % of deliverables that were due during the month that were due and successfully completed during the month. % of deliverables that were due during the month that were due and successfully completed during the month. |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Average call abandonment rate (ARCHIVE) Average call abandonment rate DCM |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 20.
End of interactive chart.
| | Average time callers are on hold (ARCHIVE) Average time callers are on hold CS |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 8000.
End of interactive chart.
| | 95% of computer unit refreshes are completed on schedule. 95% of computer unit refreshes are completed on schedule. |
95% of computer unit refreshes are completed on schedule.
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 200.
End of interactive chart.
| | % Public safety trunked radio availability 99.99% availability for the Fort Worth Regional Radio System |
% Public safety trunked radio availability
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
End of interactive chart.
| | % Public safety trunked radio availability (YOY) 99.99% availability for the Fort Worth Regional Radio System |
% Pubic safety trunked radio availability (YOY)
Combination chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 1.
End of interactive chart.
| | % satisfaction for IT requests/tickets 96.5% of customers are satisfied with response to IT requests/tickets. |
% satisfaction for IT requests/tickets
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 15 to 120.
End of interactive chart.
| | % satisfaction for IT requests/tickets (YOY) 96.5% of customers are satisfied with response to IT requests/tickets. |
% satisfaction for IT requests/tickets (YOY)
Bar chart with 10 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | 60% of SSL Certificate installation dates are renewed at least 30 days prior to expiration. 60% of SSL Certificate installation dates are renewed at least 30 days prior to expiration. |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | All Other Intranet Availability All Other Intranet Availability |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Server Patching Server Patching |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Server Uptime Server Uptime |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
 | Average survey response (ARCHIVE) Average customer satisfaction survey response of at least 15%. |
Average survey response
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
End of interactive chart.
| | Average survey response (YOY) (ARCHIVE) Average customer satisfaction survey response of at least 15%. |
Average survey response (YOY)
Bar chart with 10 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 24.
End of interactive chart.
| | CAD Severity 0 and 1 support tickets resolved in 1 hour (ARCHIVE) 90% of CAD Severity 0 and 1 support tickets resolved in 1 hour. |
CAD Severity 0 and 1 support tickets resolved in 1 hour
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
End of interactive chart.
| | CAD Severity 0 and 1 support tickets resolved in 1 hour (YOY) (ARCHIVE) 90% of CAD Severity 0 and 1 support tickets resolved in 1 hour. |
CAD Severity 0 and 1 support tickets resolved in 1 hour (YOY)
Bar chart with 10 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 45 to 105.
End of interactive chart.
| | 90% of ERP tickets assigned in the ITSM system are resolved within 5 days. (ARCHIVE) 90% of ERP tickets assigned in the ITSM system are resolved within 5 days. |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | % of ERP tickets assigned in the ITSM system are resolved within 10 days (ARCHIVE) % of ERP tickets assigned in the ITSM system are resolved within 10 days |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
End of interactive chart.
| | 60% of critical security vulnerabilities in the DMZ are remediated within 30 days of discovery . (ARCHIVE) 60% of critical security vulnerabilities in the DMZ are remediated within 30 days of discovery . |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 500.
End of interactive chart.
| | Project approach documents created within 10 days (ARCHIVE) 90% of project approach documents created within 10 days of project receipt. |
Project approach documents created within 10 days
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
End of interactive chart.
| | Project approach documents created within 10 days (YOY) (ARCHIVE) 90% of project approach documents created within 10 days of project receipt. |
Project approach documents created within 10 days (YOY)
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 175.
End of interactive chart.
| | % Overall Internet availability (YOY) (Archived) 95% availability for tier III internet. |
% Overall Internet availability (YOY)
Bar chart with 10 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
End of interactive chart.
| | Tier III internet availability (Archived) 95% availability for tier III internet. |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
End of interactive chart.
| | Tier III internet availabilty (YOY) (Archived) 95% availability for tier III internet. |
Tier III internet availability (YOY)
Bar chart with 1 bar.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
End of interactive chart.
 | Inrastructure Support Team responds to new SharePoint requests in a timely manner. (ARCHIVE) Infrastructure Support Team responds to new SharePoint requests in a timely manner. |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
End of interactive chart.
| | Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 2 (ARCHIVE) Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 3 |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 1.
End of interactive chart.
| | Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 1 (ARCHIVE) Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 2 |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 1.
End of interactive chart.
| | ITS Projects that are owned by the PMO office consistently follow ITS Project methodology, as measured by the % of time the methodology was followed c (ARCHIVE) ITS Projects that are owned by the PMO office consistently follow ITS Project methodology, as measured by the % of time the methodology was followed correctly for each project. |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 1.
End of interactive chart.
| | ITS Projects that are not owned by the PMO office consistently follow ITS Project methodology, as measured by the % of time the methodology was follow (ARCHIVE) ITS Projects that are not owned by the Project Management Office consistently follow ITS Project methodology, as measured by the % of time the methodology was followed correctly for each project. |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 1.
End of interactive chart.
| | # Public safety trunked radio system channel users (ARCHIVE) 5% increase in use of the Fort Worth Regional Radio System channel use without affecting system availability. |
# Public safety trunked radio system channel users
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 17200 to 20000.
End of interactive chart.
| | # Public safety trunked radio system channel users (YOY) (ARCHIVE) 5% increase in use of the Fort Worth Regional Radio System channel use without affecting system availability. |
# Public safety trunked radio system channel users (YOY)
Bar chart with 10 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 40000.
End of interactive chart.
| | Projects are completed on or before the Original Planned Completion Date Projects are completed on or before the Original Planned Completion Date |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Each project that is completed has 2 or fewer Project Change Requests Each project that is completed has 2 or fewer Project Change Requests |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Capital Projects that are approved by October 1 are initiated by April 1 o fthe following year Capital Projects that are approved by October 1 are initiated by April 1 o fthe following year |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 2 and 3 Applications and Databases - HEAT Tickets met Service Level Objectives - Severity 2 and 3 |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Applications and Databases - HEAT Tickets met Service Level Objectives - Requests Applications and Databases - HEAT Tickets met Service Level Objectives - Requests |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Average time callers are on hold (ARCHIVE) Maximum time callers are on hold (Percentage of calls on hold for 10 minutes or less) DCM (ARCHIVE) |
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 1200.
End of interactive chart.
| | Safety and Security - Badge access request completed within 24 hours Safety and Security - Badge access request completed within 24 hours |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Safety and Security - Incidents resolved within 7 days Safety and Security - Incidents resolved within 7 days |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Backup completion or storage Backup completion or storage |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Patch Management - EndPoints Patch Management - EndPoints |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Reopening Tickets - % of tickets reopened Reopening Tickets - % of tickets reopened |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
| | Communications availability of all outdoor warning sirens Communications availability of all outdoor warning sirens |
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.