Department Performance Reports Final

Purpose Statement

The purpose of the Financial Management service area is to accurately process payments of fines for Class C Criminal and Civil Parking violations while maintaining excellent customer service.

Parents

High Performing Government
Key Focus Areas

Measures

98% of mailed and electronic payments are processed within 2 business days.
MC-Municipal Court
90% of NISI judgement cases will have a citation created by clerks within 2 business days for service
MC-Municipal Court
Average service time to the public at the cashier window is <= 3 minutes at PSB location.
MC-Municipal Court

MC.1.2 Financial Management

Purpose Statement

Parents

Measures

Analysis

Performance Liaison

Service Area Performance Manager