| Average service time to the public in Collections & Enforcement is <= 15 minutesMC-Municipal Court |
Measure Definition & Importance |
An attribute of excellent service delivery is the responsiveness of the service. Service satisfaction correlates with low wait times. Citizens want to see that all employees are actively working. Every employee should act with a sense of urgency to service customers. Measuring the average service time in Collections & Enforcement will allow the court to identify service delays. It will also us to manage staff performance and influence customer satisfaction levels.
Analysis | |
Average service time to the public in Collections & Enforcement is <=15 minutes |
Service Areas |
-
MC.1.1 Collections & Enforcement
MC-Municipal Court
Attachments |
Measure Data | Last Calculated 5 months ago |
| Period | | Status | Average Service Time | Overall Target | High Variance (FY Target) | Low Variance | Analysis |
|---|---|---|---|---|---|---|---|
| Oct-18 | | Monitoring/No Info | 15.00 | 25.00 | |||
| Nov-18 | | Monitoring/No Info | 15.00 | 25.00 | |||
| Dec-18 |  | On Target | 5:29min | 15.00 | 25.00 | ||
| Jan-19 |  | Lagging | 15:26min | 15.00 | 25.00 | ||
| Feb-19 | | On Target | 11:41min | 15.00 | 25.00 | ||
| Mar-19 | | On Target | 9:41min | 15.00 | 25.00 | ||
| Apr-19 | | On Target | 9:93min | 15.00 | 25.00 | ||
| May-19 | | On Target | 6:22min | 15.00 | 25.00 | ||
| Jun-19 | | On Target | 4:88min | 15.00 | 25.00 | ||
| Jul-19 | | On Target | 2:08min | 15.00 | 25.00 | ||
| Aug-19 | | On Target | 2:65min | 15.00 | 25.00 | ||
| Sep-19 | | On Target | 2:59min | 15.00 | 25.00 | ||
| Oct-19 | | On Target | 2:26min | 15.00 | 15.00 | ||
| Nov-19 | | On Target | 1:38min | 15.00 | 15.00 | ||
| Dec-19 | | On Target | 9:09min | 15.00 | 15.00 | ||
| Jan-20 | | On Target | 9:88min | 15.00 | 15.00 | ||
| Feb-20 | | On Target | 9:74min | 15.00 | 15.00 | ||
| Mar-20 | | On Target | 10:68min | 15.00 | 15.00 | ||
| Apr-20 | | On Target | 0:00min | 15.00 | 15.00 | ||
| May-20 | | On Target | 0:00min | 15.00 | 15.00 | ||
| Jun-20 | | On Target | 6:84min | 15.00 | 15.00 | ||
| Jul-20 | | On Target | 7:55min | 15.00 | 15.00 | ||
| Aug-20 | | On Target | 11:48min | 15.00 | 15.00 | ||
| Sep-20 | | On Target | 9:29min | 15.00 | 15.00 | ||
| Oct-20 | | On Target | 9:69min | 15.00 | 15.00 | ||
| Nov-20 | | On Target | 9:19min | 15.00 | 15.00 | ||
| Dec-20 | | On Target | 9:27min | 15.00 | 15.00 | ||
| Jan-21 | | On Target | 9:35min | 15.00 | 15.00 | ||
| Feb-21 | | On Target | 7:93min | 15.00 | 15.00 | ||
| Mar-21 | | On Target | 9:02min | 15.00 | 15.00 | ||
| Apr-21 | | On Target | 9:19min | 15.00 | 15.00 | ||
| May-21 | | Monitoring/No Info | 7:53min | 15.00 | 15.00 | ||
| Jun-21 | | Monitoring/No Info | |||||
| Jul-21 | | Monitoring/No Info | |||||
| Aug-21 | | Monitoring/No Info | |||||
| Sep-21 | | Not Defined | |||||
| Oct-21 | | Monitoring/No Info | |||||
| Nov-21 | | Monitoring/No Info | |||||
| Dec-21 | | Monitoring/No Info | |||||
| Jan-22 | | Not Defined | |||||
| Feb-22 | | Not Defined | |||||
| Mar-22 | | Not Defined | |||||
| Apr-22 | | Not Defined | |||||
| May-22 | | Not Defined | |||||
| Jun-22 | | Not Defined | |||||
| Jul-22 | | Not Defined | |||||
| Aug-22 | | Not Defined | |||||
| Sep-22 | | Not Defined |
Data Source Details & Calculation Information |
Court uses a web based queue management system which provides reports on service times at the cashier windows. The report is located using url: https://merchant.qless.com/qless/reports/serviceDuration/byQueue/. Select Service duration by queue and adjust start and end dates for the month to be reported. Change granularity to daily, select the table tab and click the export to CSV link. Under the collections service times average the daily results.
Transaction completion time - Summons time = service time. Sum of service times/number of transactions= average service time per clerk. Average service time per clerk/total transactions = queue service duration
Measure Type |
Performance Liaison |
| DH | Darrell Hampton (MC - Municipal Court) |
Measure ID |
Administrator Notes |