Scorecards
SCORECARD: Department Overview
SCORECARD: Red Status Details
SCORECARD: 12-month Rolling Status
SCORECARD: 6-month Rolling Status (ACM Report)
DASHBOARD: All Charts
REFERENCE: Measure Info
Fort Worth Department Performance Scorecards (Current)
AV-Aviation
CAO-City Attorney's Office
CSO-City Secretary's Office
FD-Fire Department
CC-Code Compliance
CMO-City Manager's Office
PARD-Parks & Recreation
CPE-Communications
ED-Economic Development
FMS-Financial Mgmt Services
HR-Human Resources
IA-Internal Audit
ITS-Information Technology
LIB-Library
MC-Municipal Court
NS-Neighborhood Services
P&D-Planning & Development
P&DA-Planning & Data Analytics
PD-Police Department
PE-Public Events
PM-Property Management
TPW - Transportation / Public Works
WTR-Water
D&I - Diversity and Inclusion
DS- Development Services
Attribute
WTR.1.1 Financial Viability
WTR.1.2 Infrastructure Strategy & Performance
WTR.2.1 Operational Optimization
WTR.2.2 Water Resource Sustainability
WTR.3.1 Employee & Leadership Development
WTR.3.2 Enterprise Resiliency
WTR.4.1 Customer Satisfaction
WTR.4.2 Product Quality
WTR.4.3 Stakeholder Understanding & Support
WTR.4.4 Community Sustainability
Measures
Days funded operating ratio
Debt service cover ratio
Level of Working Capital Actual as a % of Goal
Ratio of Outstanding Debt to Total Assets
% of accounts that are delinquent
Infrastructure Leakage Index
Main Breaks & Leaks per 100 Miles of Main
Sewer Overflows per 100 Miles of Main
Linear Feet of Large Diameter sa(>=24") Sewer Pipe at Stage 5 Critical Failure (ICAP)
Percent of Permanent Replacement of Pavement After Utility Work Within 10 Days
Direct energy cost per million gallons treated - Water
Direct energy cost per million gallons treated - Wastewater
Authorized Sewer Positions per 1,000 Population Total
Authorized Water Positions per 1,000 Population Total
% of CIP Appropriated vs. Plan
Gallons per Capita per Day (GPCD) 5 year rolling average
Apparent Loss Percentage
Real Loss Percentage
Water billed as a % of raw water purchased
Reduce Number of Preventable Injuries by 5% Annually
Professional and License Training Hours per Employee (FY)
OSHA Recordable Incident Rate
Completion of 85% Required Safety Training
Employee turnover rate
AWWA Employee Health and Safety Severity Rate
Call abandonment rate of less than 6%
% of calls answered within 60 seconds
JD Power Score
Percent of Field Operations' Water Taps Installed within 14 Calendar Days after allowing 72 hours for locates
Percent of Field Operations' Sewer Taps Installed within 14 Calendar Days after allowing 72 hours for locates
No. of Validated Biosolids Nuisance Odor Complaints (land application sites)
# of Water Quality Complaints received per 1000 customers
% of Water Quality Complaints received by the Central Lab and Investigated Within 120 Hours
Number of people reached through presentations, public events and plant tours
Increase number of followers by 40% per year on each social media platform
Increase the number of total engagements across Facebook, Twitter and Instagram
Biosolids Beneficial Use
Biosolids Dewaterability
Village Creek WRF Energy Sustainability
Water Savings from Water Efficiency Incentive Program
(ARCHIVED) Gallons per capita per day (GPCD).
(ARCHIVE) Average hours of professional and license training per employee.
(ARCHIVED) Ensure a minimum of 75% total water storage capacity available at all times
(ARCHIVED) Water delivery reliability at 99.99%.
(ARCHIVED) 100% Drinking water treatment compliance.
(ARCHIVED) 100% Wastewater treatment compliance.
(ARCHIVED) Number of Internships Resulting in Permanent Employment
(ARCHIVED) Number of Twitter Impressions for @FWWater and @FWAgua
(ARCHIVED) Number of Total Page "Likes" for Ft Worth Water (and Ft Worth Aqua) Facebook Page
(ARCHIVED) % of Water Quality Complaints Resolved Within 48 Hours
(ARCHIVED) Number of online surveys per year
(ARCHIVE) Percentage of Water System with a Risk-based Rating (WECAP)
(ARCHIVE) TBD - Plant infrastructure & asset management (Future KPI)
(ARCHIVE) Village Creek Key Process Equipment Availability
(ARCHIVED) Total population served per FTE - Water
(ARCHIVED) Total population served per FTE - Wastewater
(ARCHIVED) Increase the % of employees receiving safety bonus by 5% points annually.
(ARCHIVED) Water billing accuracy rate.
test kpi
Safety Training Hours per Employee ARCHIVE
Completion of 85% Required Safety Training
Initiatives
FO. Develop and implement a Cathodic protection testing, maintenance and record keeping plan.
FO. Implement I/I (Inflow/Infiltration) Reduction Plan
PO. Implement a Risk Assessment Framework.
SO. Finalize the Water Department Strategic Asset Management plan.
EX. Identify and implement a new operating system for XYZ.
CC. Convert pre-treatment data management system (PDMS) to SQL database.
CC. Revise the cross connection (backflow) ordinance.
MS. Implement and evaluate the process management plan for Blueworks process documentation.
SO. Replace and upgrade SCADA system with TWDB low interest loan.
SO. Plan the District Meter Areas (DMA) with collaboration of the MyH2O’s multi-year meter install program.
MS. Continue to develop and implement a training program for professional, technical development and licensing requirements.
MS. Expand the FWISD PTECH internship multi-phase program with curriculum additions and expansion of the work-based learning opportunities.
MS. Implement high priority recommendations from the new department-wide document management plan and provide training to assigned personnel.
MS. Complete a risk assessment for technology resilience and business continuity. Develop strategy for mitigating potential exposures.
MS. Create and implement a integrated safety and health management system for the entire utility.
MS. Develop and implement a department wide Contract Administration Program that includes a Procurement Services Hub.
CC. Develop plan to increase operational knowledge and improved performance on JD Powers and Customer Surveys.
CC. Develop tracking process to assess conformance to MOU between Development Services and the Water Utility.
SO. Prepare for the finalization of lead and cooper rule requirements.
CC. Develop, design, and implement a teacher’s online resource page.
CC. Implement Communications Plan for the MyH2O Portal.
SO. Asset Management Program Communication Plan.
FO. Implement recommendations of Real Water Loss Plan.
SCORECARD: Department Overview
WTR-Water
Perspectiv
Attributes
Measures
Initiatives
1. Financial
WTR.1.1 Financial Viability
Days funded operating ratio
Debt service cover ratio
Level of Working Capital Actual as a % of Goal
Ratio of Outstanding Debt to Total Assets
% of accounts that are delinquent
WTR.1.2 Infrastructure Strategy & Performance
Infrastructure Leakage Index
FO. Develop and implement a Cathodic protection testing, maintenance and record keeping plan.
WTR-Priority Initiatives
Main Breaks & Leaks per 100 Miles of Main
FO. Implement I/I (Inflow/Infiltration) Reduction Plan
WTR-Priority Initiatives
Sewer Overflows per 100 Miles of Main
PO. Implement a Risk Assessment Framework.
WTR-Priority Initiatives
Linear Feet of Large Diameter sa(>=24") Sewer Pipe at Stage 5 Critical Failure (ICAP)
SO. Finalize the Water Department Strategic Asset Management plan.
WTR-Priority Initiatives
Percent of Permanent Replacement of Pavement After Utility Work Within 10 Days
2. Internal Business
WTR.2.1 Operational Optimization
Direct energy cost per million gallons treated - Water
EX. Identify and implement a new operating system for XYZ.
WTR-Priority Initiatives TEST
Direct energy cost per million gallons treated - Wastewater
CC. Convert pre-treatment data management system (PDMS) to SQL database.
WTR-Priority Initiatives
Authorized Sewer Positions per 1,000 Population Total
CC. Revise the cross connection (backflow) ordinance.
WTR-Priority Initiatives
Authorized Water Positions per 1,000 Population Total
MS. Implement and evaluate the process management plan for Blueworks process documentation.
WTR-Priority Initiatives
% of CIP Appropriated vs. Plan
SO. Replace and upgrade SCADA system with TWDB low interest loan.
WTR-Priority Initiatives
WTR.2.2 Water Resource Sustainability
Gallons per Capita per Day (GPCD) 5 year rolling average
SO. Plan the District Meter Areas (DMA) with collaboration of the MyH2O’s multi-year meter install program.
WTR-Priority Initiatives
Apparent Loss Percentage
Real Loss Percentage
Water billed as a % of raw water purchased
3. Innovation & Learning
WTR.3.1 Employee & Leadership Development
Reduce Number of Preventable Injuries by 5% Annually
MS. Continue to develop and implement a training program for professional, technical development and licensing requirements.
WTR-Priority Initiatives
Professional and License Training Hours per Employee (FY)
MS. Expand the FWISD PTECH internship multi-phase program with curriculum additions and expansion of the work-based learning opportunities.
WTR-Priority Initiatives
OSHA Recordable Incident Rate
MS. Implement high priority recommendations from the new department-wide document management plan and provide training to assigned personnel.
WTR-Priority Initiatives
Completion of 85% Required Safety Training
WTR.3.2 Enterprise Resiliency
Employee turnover rate
MS. Complete a risk assessment for technology resilience and business continuity. Develop strategy for mitigating potential exposures.
WTR-Priority Initiatives
AWWA Employee Health and Safety Severity Rate
MS. Create and implement a integrated safety and health management system for the entire utility.
WTR-Priority Initiatives
MS. Develop and implement a department wide Contract Administration Program that includes a Procurement Services Hub.
WTR-Priority Initiatives
4. Customer
WTR.4.1 Customer Satisfaction
Call abandonment rate of less than 6%
CC. Develop plan to increase operational knowledge and improved performance on JD Powers and Customer Surveys.
WTR-Priority Initiatives
% of calls answered within 60 seconds
CC. Develop tracking process to assess conformance to MOU between Development Services and the Water Utility.
WTR-Priority Initiatives
JD Power Score
Percent of Field Operations' Water Taps Installed within 14 Calendar Days after allowing 72 hours for locates
Percent of Field Operations' Sewer Taps Installed within 14 Calendar Days after allowing 72 hours for locates
WTR.4.2 Product Quality
No. of Validated Biosolids Nuisance Odor Complaints (land application sites)
SO. Prepare for the finalization of lead and cooper rule requirements.
WTR-Priority Initiatives
# of Water Quality Complaints received per 1000 customers
% of Water Quality Complaints received by the Central Lab and Investigated Within 120 Hours
WTR.4.3 Stakeholder Understanding & Support
Number of people reached through presentations, public events and plant tours
CC. Develop, design, and implement a teacher’s online resource page.
WTR-Priority Initiatives
Increase number of followers by 40% per year on each social media platform
CC. Implement Communications Plan for the MyH2O Portal.
WTR-Priority Initiatives
Increase the number of total engagements across Facebook, Twitter and Instagram
SO. Asset Management Program Communication Plan.
WTR-Priority Initiatives
WTR.4.4 Community Sustainability
Biosolids Beneficial Use
FO. Implement recommendations of Real Water Loss Plan.
WTR-Priority Initiatives
Biosolids Dewaterability
Village Creek WRF Energy Sustainability
Water Savings from Water Efficiency Incentive Program
