Department Performance Reports Final

Purpose Statement

Provides reliable, responsive, and affordable services in line with explicit, customeraccepted service levels. Receives timely customer feedback to maintain responsiveness to customer needs and emergencies.

Parents

Livability
Key Focus Areas

Measures

Call abandonment rate of less than 6%
WTR-Water
% of calls answered within 60 seconds
WTR-Water
JD Power Score
WTR-Water
Percent of Field Operations' Water Taps Installed within 14 Calendar Days after allowing 72 hours for locates
WTR-Water
Percent of Field Operations' Sewer Taps Installed within 14 Calendar Days after allowing 72 hours for locates
WTR-Water

Analysis

Sep-21

Attachments

Performance Liaison

DW	Donail Williams (WTR- Water)

Service Area Performance Manager

Chris Harder, Kara Shuror, Laura Wilson, Charly Angadicheril, Wendy Chi-Babual, Jerry Pressley, Maenica Berry & Travis Andrews