| % of Water Quality Complaints received by the Central Lab and Investigated Within 120 HoursWTR-Water |
Measure Definition & Importance |
100% Turn-Around Time (TAT) within 120 hours. The average time for FY21 to meet the 120 hours TAT was 99%, which exceeds the 95% goal for the FY.
Analysis | |
Attributes |
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WTR.4.2 Product Quality
WTR-Water
Attachments |
Measure Data | Last Calculated a month ago |
| Period |  | Status | % of complaints resolved in 120 hours | # of complaints resolved in 120 hours | # of complaints received | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|---|---|
| Oct-18 | | On Target | 96.97% | 32.00 | 33.00 | 95.00% | 90.00% | |
| Nov-18 |  | Lagging | 94.12% | 32.00 | 34.00 | 95.00% | 90.00% | |
| Dec-18 | | On Target | 100.00% | 23.00 | 23.00 | 95.00% | 90.00% | |
| Jan-19 | | On Target | 96.88% | 31.00 | 32.00 | 95.00% | 90.00% | |
| Feb-19 |  | Insufficient Progress | 83.33% | 25.00 | 30.00 | 95.00% | 90.00% | |
| Mar-19 | | On Target | 100.00% | 37.00 | 37.00 | 95.00% | 90.00% | |
| Apr-19 | | Lagging | 90.91% | 30.00 | 33.00 | 95.00% | 90.00% | |
| May-19 | | On Target | 100.00% | 20.00 | 20.00 | 95.00% | 90.00% | |
| Jun-19 | | On Target | 100.00% | 16.00 | 16.00 | 95.00% | 90.00% | |
| Jul-19 | | On Target | 100.00% | 21.00 | 21.00 | 95.00% | 90.00% | |
| Aug-19 | | Lagging | 92.31% | 24.00 | 26.00 | 95.00% | 90.00% | |
| Sep-19 | | On Target | 100.00% | 22.00 | 22.00 | 95.00% | 90.00% | |
| Oct-19 | | On Target | 100.00% | 27.00 | 27.00 | 95.00% | 90.00% | |
| Nov-19 | | Lagging | 94.44% | 17.00 | 18.00 | 95.00% | 90.00% | |
| Dec-19 | | On Target | 100.00% | 27.00 | 27.00 | 95.00% | 90.00% | |
| Jan-20 | | On Target | 100.00% | 25.00 | 25.00 | 95.00% | 90.00% | |
| Feb-20 | | On Target | 100.00% | 15.00 | 15.00 | 95.00% | 90.00% | |
| Mar-20 | | On Target | 100.00% | 16.00 | 16.00 | 95.00% | 90.00% | |
| Apr-20 | | On Target | 100.00% | 10.00 | 10.00 | 95.00% | 90.00% | |
| May-20 | | On Target | 100.00% | 19.00 | 19.00 | 95.00% | 90.00% | |
| Jun-20 | | On Target | 100.00% | 20.00 | 20.00 | 95.00% | 90.00% | |
| Jul-20 | | On Target | 100.00% | 14.00 | 14.00 | 95.00% | 90.00% | |
| Aug-20 | | On Target | 100.00% | 7.00 | 7.00 | 95.00% | 90.00% | |
| Sep-20 | | On Target | 100.00% | 7.00 | 7.00 | 95.00% | 90.00% | |
| Oct-20 | | On Target | 100.00% | 15.00 | 15.00 | 95.00% | 90.00% | |
| Nov-20 | | On Target | 100.00% | 12.00 | 12.00 | 95.00% | 90.00% | |
| Dec-20 | | On Target | 100.00% | 19.00 | 19.00 | 95.00% | 90.00% | |
| Jan-21 | | On Target | 96.15% | 25.00 | 26.00 | 95.00% | 90.00% | |
| Feb-21 | | On Target | 100.00% | 86.00 | 86.00 | 95.00% | 90.00% | |
| Mar-21 | | On Target | 100.00% | 54.00 | 54.00 | 95.00% | 90.00% | |
| Apr-21 | | On Target | 100.00% | 29.00 | 29.00 | 95.00% | 90.00% | |
| May-21 | | Lagging | 93.75% | 15.00 | 16.00 | 95.00% | 90.00% | |
| Jun-21 | | On Target | 100.00% | 21.00 | 21.00 | 95.00% | 90.00% | |
| Jul-21 | | On Target | 100.00% | 18.00 | 18.00 | 95.00% | 90.00% | |
| Aug-21 | | On Target | 100.00% | 19.00 | 19.00 | 95.00% | 90.00% | |
| Sep-21 | | On Target | 100.00% | 17.00 | 17.00 | 95.00% | 90.00% | |
| Oct-21 | | Lagging | 93.00% | |||||
| Nov-21 |  | Monitoring/No Info | ||||||
| Dec-21 | | Monitoring/No Info | ||||||
| Jan-22 | | Monitoring/No Info | ||||||
| Feb-22 | | Monitoring/No Info | ||||||
| Mar-22 | | Monitoring/No Info | ||||||
| Apr-22 | | Monitoring/No Info | ||||||
| May-22 | | Monitoring/No Info | ||||||
| Jun-22 | | Monitoring/No Info | ||||||
| Jul-22 | | Monitoring/No Info | ||||||
| Aug-22 | | Monitoring/No Info | ||||||
| Sep-22 | | Monitoring/No Info |
Data Source Details & Calculation Information |
Number of complaints received/number of complaints investigated, resolved and reported to the complainant within 120 hours. A complaint is resolved when the action initiated to address the complaint is completed (sample collection, completion of a flush order, reporting of data to the complainant, etc).
Measure Type |
Performance Liaison |
| DW | Donail Williams (WTR- Water) |
Data Owner |
Target Type |
Measure ID |
687703
Administrator Notes |
Performance Liaison Notes |