| (ARCHIVED) Number of online surveys per yearWTR-Water |
Analysis | |
Measure Definition & Importance |
Conduct four simple online surveys a year to obtain external customer feedback on various services or issues. The Water Department is working to enhance the customer experience and increase customer engagement. The department may use the feedback to determine future direction for programs or sevices. One purpose of the survey is to increase the opportunities customers have to engage with the utility.
MEASURE ARCHIVED 11/8/18 PER DEPARTMENT REQUEST
Attributes |
3 |
Attachments |
Measure Data | Last Calculated a year ago |
| Period | | Status | # surveys posted | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|
| Aug-16 | | Not Defined | ||||
| Q1-FY2017 | | Not Defined | ||||
| Q2-FY2017 | | Not Defined | ||||
| Q3-FY2017 | | Not Defined | ||||
| Q4-FY2017 | | Not Defined | ||||
| Q1-FY2018 | | Not Defined | 0.00 | |||
| Q2-FY2018 | | Not Defined | 0.00 | |||
| Q3-FY2018 | | Not Defined | 1.00 | |||
| Q4-FY2018 | | Not Defined | 4.00 | |||
| Q1-FY2019 | | Not Defined | ||||
| Q2-FY2019 | | Not Defined | ||||
| Q3-FY2019 | | Not Defined | ||||
| Q4-FY2019 | | Not Defined | ||||
| Q1-FY2020 | | Not Defined | ||||
| Q2-FY2020 | | Not Defined | ||||
| Q3-FY2020 | | Not Defined | ||||
| Q4-FY2020 | | Not Defined | ||||
| Q1-FY2021 | | Not Defined | ||||
| Q2-FY2021 | | Not Defined | ||||
| Q3-FY2021 | | Not Defined | ||||
| Q4-FY2021 | | Not Defined | ||||
| Q1-FY2022 | | Not Defined | ||||
| Q2-FY2022 | | Not Defined | ||||
| Q3-FY2022 | | Not Defined | ||||
| Q4-FY2022 | | Not Defined |
Data Source Details & Calculation Information |
Measure Type |
Performance Liaison |
| SC | Sheree Collins (WTR-Water) |
Data Owner |
Target Type |
Measure ID |
405031
Administrator Notes |
Performance Liaison Notes |